Shoniqual Jones
Cresson,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Abode Treatment
03.2023 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Senior Member Service Specialist
AAA Texas
05.2014 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Maintained and managed customer files and databases.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Developed, implemented and collated customer satisfaction surveys for improved insight.
Administrative Support Specialist
American Airlines
01.2012 - 07.2014
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Science - Business Administration
Brown Mackie College - Fort Worth
Hurst, TX05.2015
Skills
- Cash Deposit Preparation
- Contract Agreement Preparation
- Calendar Management
- Reading Comprehension
- Records Preparation
- 10-Key Proficiency
- Customer Service
- Data Entry Documentation
- Microsoft Office
- Filing
- Multi-Line Phone Systems
- Administrative Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Administrative Assistant
Abode Treatment
03.2023 - 06.2023
Senior Member Service Specialist
AAA Texas
05.2014 - 06.2023
Administrative Support Specialist
American Airlines
01.2012 - 07.2014
Associate of Science - Business Administration
Brown Mackie College - Fort Worth
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