SHONNA SADE
Summary
Dynamic and results-driven professional with a proven track record in customer service, sales, and operations management. Recognized for fostering team collaboration while consistently exceeding objectives, demonstrating reliability and adaptability in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Senior Specialist Online Marketplace
Target
Remote, TX
08.2021 - Current
- Senior level expert with highest level of empowerment providing customer support and issue resolution for complex or escalated concerns in a high volume call and chat center.
- Recognized as a top performer by exceeding KPIs and maintaining high guest feedback scores.
- Assisted with training and mentoring new team members.
- Led team building meetings to improve morale and contributed to focus groups to improve processes.
Sales & Solutions Specialist
Dalworth Clean
Remote, TX
12.2016 - 12.2021
- Customer service and sales in a remote call center with heavy call volume utilizing CRM and scheduling software to streamline processes. Working for the industry leader with some of the most knowledgeable professionals helped me gain expert knowledge of our services to drive sales and maintain the company legacy for highest guest satisfaction.
- Top sales performer; consistently exceeded all sales goals and KPIs.
Accounting Assistant / AR Specialist
Industrial Plastic Supply
Anaheim, CA
10.2014 - 04.2016
- Managed full accounts receivable cycle, including daily bank deposits, account posting and credit card processing.
- Resolved complex account discrepancies, managed collections, credit applications and limits.
- Total annual sales of approx $6 million with $500k in A/R and a collection rate of 95%.
Manager
Razzoo's Cajun Cafe
Fort Worth, TX
2007 - 01.2014
- Served as a Key/Relief Manager for a high volume restaurant & bar generating over $3M in annual sales.
- Managed a staff of 50 employees and led teams of 15 to 20 in customer facing positions.
- As Office Administrator, performed accounting, banking and general office duties including accurate daily cash reconciliation, petty cash management and deposits.
- Recognized as a leader to team members and promoted to Office Administrator and to Key/Relief Manager.
- Initially hired as a Lead Server/Trainer developing and delivering training for new servers.
Executive Assistant / Office Manager
ProGraphics
Fort Worth, TX
01.2011 - 01.2012
- Provided comprehensive executive support to the CEO and sales team of an independent branch office specializing in B2B custom apparel and promotional products.
Education
Bachelor of Business Administration -
University of Arkansas
Skills
- Customer relations & call center experience
- Analytical thinking
- Problem resolution
- Relationship building
Timeline
Senior Specialist Online Marketplace
Target
08.2021 - Current
Sales & Solutions Specialist
Dalworth Clean
12.2016 - 12.2021
Accounting Assistant / AR Specialist
Industrial Plastic Supply
10.2014 - 04.2016
Executive Assistant / Office Manager
ProGraphics
01.2011 - 01.2012
Manager
Razzoo's Cajun Cafe
2007 - 01.2014
Bachelor of Business Administration -
University of Arkansas