Shonnee Hullum
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through consistent work. Known for reliability and proactive approach to meeting organizational goals.
Overview
7
7
years of professional experience
Work History
Language Arts Teaching
Dayton Public Schools
08.2023 - 08.2025
- Developed engaging lesson plans tailored to students' unique learning needs.
- Collaborated with educators to create inclusive classroom environments for visually impaired students.
- Facilitated communication between staff, students, and parents to foster a supportive learning community.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Substitute Teacher
Ohio State School for the Blind
02.2022 - 12.2022
- Maintain order in the classroom and in conjunction with administrative staff, discipline when necessary to achieve proper behavior
- Report to administrator unusual behavior issues.
- Keep records of academic performance, attendance and social acclimation
- Share information with other teachers and staff, hold responsibility for monitoring halls, study periods and lunchroom
Customer Service Representative
Ohio Department of Jobs and Family Services
10.2021 - 07.2023
- Prepared, processed and maintained routine unemployment accounts, cases and applications
- Managed a heavy caseload in a timely and efficient manner while maintaining sensitive information and the integrity of the program
- Conducted investigations and research to determine qualification for program and maintained related database
- Maintained up-to-date knowledge of policies and procedures to ensure accurate information delivery.
Campaign Manager
Dayton Public School Board Campaign for Candidate Ronnee Tingle
07.2021 - 11.2021
- Created campaign goals and utilized multiple mediums (social media, in-person communication and written content) to meet goals.
- Managed public appearances and created fundraising ideas
- Manage fundraising initiatives and spearhead public engagement and outreach efforts to increase public awareness of the candidate.
- Conduct policy research while leveraging strategic communication through social media to amplify support for the candidate.
Customer Service Representative
Ohio Department of Health
02.2021 - 06.2021
- Used excellent communication and presentation skills to provide educational information on COVID-19 vaccination procedures and assist new immunization providers with access to funds for vaccines
- Conducted critical need assessments to ensure vaccine providers have the capacity to provide patient care, store vaccine inventory, order vaccines online and report doses given in ImpactSIIS software.
- Operated and utilized telephone and various computer software to communicate, capture and store sensitive data
Intern for Ohio Senate
Ohio Senate
09.2019 - 12.2019
- Handled internal and external communication, including resolving constituents issues, redirecting communication and developing multimedia communication materials.
- Managed executive calendar to ensure the success of the office and senate district
- Conducted policy research, attended and produced briefings on committee hearings and represent the senator on official conferences and engagement.
- Researched bills and policies and compiled documents for Senator Sykes for press conferences or release
- Wrote and published a monthly newsletter to increase constituent awareness and engagement in public policy, events and opportunities.
Student Examiner
Driver's Examination Station
05.2018 - 08.2019
- Verified documents and conducted investigations to eliminate fraudulent social security cards, birth certificates, or false identification cards
- Performed data entry of customers confidential personal information in the BASS system
- Handled complaints accordingly, particularly with suspended driver licenses and scheduled driving tests.
Education
Bachelor of Arts - Political Science
The University of Akron
Akron, Ohio08.2020
Real Estate Certificate - undefined
Sinclair Community College
12.2020
Skills
- Effective behavior management
- Strong written and verbal communication skills
- Customer service expertise
- Scheduling
- Team development
Timeline
Language Arts Teaching
Dayton Public Schools
08.2023 - 08.2025
Substitute Teacher
Ohio State School for the Blind
02.2022 - 12.2022
Customer Service Representative
Ohio Department of Jobs and Family Services
10.2021 - 07.2023
Campaign Manager
Dayton Public School Board Campaign for Candidate Ronnee Tingle
07.2021 - 11.2021
Customer Service Representative
Ohio Department of Health
02.2021 - 06.2021
Intern for Ohio Senate
Ohio Senate
09.2019 - 12.2019
Student Examiner
Driver's Examination Station
05.2018 - 08.2019
Bachelor of Arts - Political Science
The University of Akron
Real Estate Certificate - undefined
Sinclair Community College
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