Shonta Jackson
Kountze,TX
Summary
Adept Mental Health Technician/Certified Nursing Assistant with a proven track record at Amergis Healthcare Staffing, enhancing patient safety and wellness through innovative strategies and empathetic family support. Excelled in crisis intervention and clinical documentation, significantly improving patient outcomes. Skilled in fostering positive patient and family relations, demonstrating both hard and soft skills essential for high-quality care.
Overview
19
19
years of professional experience
Work History
Mental Health Technician /Certified Nursing Assistant
Amergis Healthcare Staffing
Lakewood, WA
05.2024 - Current
- Maintained detailed records of patient progress and treatment outcomes.
- Encouraged positive behaviors through rewards systems when appropriate.
- Influenced patients' behavior with interaction, counseling or instruction.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Developed basic strategies to promote patient safety, wellness and independence.
- Provided excellent service to patients through personable communication.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Accompanied patients to medical and counseling appointments.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented patient interactions in compliance with HIPAA requirements.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Aided patients in performing activities of daily living.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
Mental Health Technician/ Certified Nursing Assistant
Accountable Healthcare
Tacoma, WA
12.2023 - 03.2024
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Certified Nursing Assistant/Mental Health Technician
Cross Country Healthcare
Portland, ME
07.2023 - 11.2023
- Tracked client movement on and off unit by documenting times and destinations.
- Developed basic strategies to promote patient safety, wellness and independence.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Aided patients in performing activities of daily living.
- Influenced patients' behavior with interaction, counseling or instruction.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted patient education on health maintenance and disease prevention.
Mental Health Technician/Certified Nursing Assistant
Aya Healthcare
Eureka, CA
04.2023 - 06.2023
- Documented patient interactions in compliance with HIPAA requirements.
- Aided patients in performing activities of daily living.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Developed positive relationships with patients while maintaining professional boundaries.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Developed basic strategies to promote patient safety, wellness and independence.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Completed day-to-day duties accurately and efficiently.
Certified Nursing Assistant/Mental Health Technician
Triage
New Orleans, LA
11.2021 - 04.2023
- Assisted residents with bathing and dressing to promote personal hygiene.
- Documented activities and recorded information in EMR system.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Tracked client movement on and off unit by documenting times and destinations.
- Developed basic strategies to promote patient safety, wellness and independence.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
Mental Health Technician/Certified Nursing Assistant
Memorial Hermann
Houston, TX
02.2006 - 02.2022
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Documented patient interactions in compliance with HIPAA requirements.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Aided patients in performing activities of daily living.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Participated in professional development workshops to stay current with mental health practices.
- Tracked client movement on and off unit by documenting times and destinations.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Accompanied patients to medical and counseling appointments.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Assisted in the development of individualized treatment plans for patients.
- Provided excellent service to patients through personable communication.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Encouraged positive behaviors through rewards systems when appropriate.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
Certified Nursing Assistant/Mental Health Technician
U T Health Harris County Psychiatric Center
Houston, TX
08.2021 - 12.2021
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Documented activities and recorded information in EMR system.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Tracked client movement on and off unit by documenting times and destinations.
- Developed basic strategies to promote patient safety, wellness and independence.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Aided patients in performing activities of daily living.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Documented patient interactions in compliance with HIPAA requirements.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
Education
High School Diploma -
Nimitz High School
Houston05-1995
Associate of Applied Science -
Houston Community College
Houston, TXSkills
- Family support and assistance
- Charting and clinical documentation
- Health plan benefits
- Nursing intervention adjustment
- Excellent customer service skills
- Family relations
Timeline
Mental Health Technician /Certified Nursing Assistant
Amergis Healthcare Staffing
05.2024 - Current
Mental Health Technician/ Certified Nursing Assistant
Accountable Healthcare
12.2023 - 03.2024
Certified Nursing Assistant/Mental Health Technician
Cross Country Healthcare
07.2023 - 11.2023
Mental Health Technician/Certified Nursing Assistant
Aya Healthcare
04.2023 - 06.2023
Certified Nursing Assistant/Mental Health Technician
Triage
11.2021 - 04.2023
Certified Nursing Assistant/Mental Health Technician
U T Health Harris County Psychiatric Center
08.2021 - 12.2021
Mental Health Technician/Certified Nursing Assistant
Memorial Hermann
02.2006 - 02.2022
High School Diploma -
Nimitz High School
Associate of Applied Science -
Houston Community College
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