Shontai Moore
Raeford,NC
Summary
. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Technician
Department of Veteran Affairs
Fayetteville , NC
11.2023 - Current
- Performs a wide range of clinical laboratory tests and examinations per requests by medical staff for use in clinical diagnosis, patient screening, and monitoring patient therapy.
- Maintained confidentiality of all patient information in compliance with HIPAA guidelines.
- Assisted in training technicians, medical students or other staff members.
- Collected specimens for testing, such as urine or sputum samples.
- Ordered diagnostic tests and interpreted results according to established protocols.
- Obtained, labeled and transported variety of samples and blood specimens.
- Prepared specimens for laboratory analysis according to established protocols.
- Maintained confidential documentation of patient information to stay compliant with federal regulations.
Phlebotomy Instructor
Fayetteville Technical College
Fayetteville, NC
10.2017 - Current
- Evaluated student performance through written exams, quizzes, practical assessments.
- Collaborated with other instructors to create a unified learning experience for all students.
- Evaluated student performance, providing constructive feedback to foster professional growth.
- Guided students in effective use of computer technology in recording, transmitting and tracking phlebotomy activities.
- Performed phlebotomist role in major hospital and promoted to lead for outstanding service, attainment of certification and patient satisfaction.
- Instructed phlebotomy using interactive lectures and hands-on skills instruction in lab.
Patient Service Technician
LabCorp
Fayetteville, NC
06.2018 - 11.2023
- Collected specimens from patients for laboratory testing purposes following established protocols.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Phlebotomy Coordinator
Cape Fear Valley Medical Center
Fayetteville, NC
09.2007 - 06.2018
- Collected specimen samples and transported to laboratory for processing.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Used heel and finger stick methods to obtain blood from capillaries.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Verified collection orders and communicated discrepancies to nurses.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Identified patients using proper procedures prior to specimen collection.
Education
Associate of Applied Science - Medical Laboratory Technician
Fayetteville Technical Community College
Fayetteville, NC05-2025
Phlebotomy
Fayetteville Technical Community College
Fayetteville, NC07-2005
Skills
- Sample processing
- Lab equipment operation
- PCR techniques
- Blood bank procedures
- Laboratory safety
- Microbiology techniques
- Gram staining
- Sterile technique
Certification
- ASCP, PBT
References
References available upon request.
Timeline
Health Technician
Department of Veteran Affairs
11.2023 - Current
Patient Service Technician
LabCorp
06.2018 - 11.2023
Phlebotomy Instructor
Fayetteville Technical College
10.2017 - Current
Phlebotomy Coordinator
Cape Fear Valley Medical Center
09.2007 - 06.2018
Associate of Applied Science - Medical Laboratory Technician
Fayetteville Technical Community College
Phlebotomy
Fayetteville Technical Community College
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