Shontal Govindhu -Esbend
Van Nuys
Summary
Seeking a position where I can apply my strong work ethic, enthusiasm, and willingness to learn to contribute effectively to the team. A team player that can grow with the company.
Diligent employee with strong background in providing compassionate and attentive in-home care. Successfully supported daily living activities and improved quality of life for clients through personalized care plans. Demonstrated reliability and effective communication skills in managing client needs and ensuring their comfort.
Overview
15
15
years of professional experience
Work History
In Home Caregiver
In Home Support Services (IHSS)
03.2013 - Current
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Federal Express
FedEx
04.2017 - 01.2021
- Lift heavy packages 50 lbs
- Deliver packages to customers as well as pick up packages
- Skilled at working independently and collaboratively in a team environment.
- Worked at FedEx office, assisted with printing, xerox machines operation and customer service
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Operated press to achieve highest print quality and productivity with minimal scrap.
Courier
United States Postal Service, USPS
01.2015 - 03.2017
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
Customer Service
Trader Joe's
02.2013 - 03.2017
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Drove excellence in customer service while overseeing department functions.
- Provided exceptional customer service to internal and external customers.
Cashier/Customer Service
Ralphs
03.2010 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor's degree - Womens Study
California State University, Northridge
Northridge, CA01.2021
Skills
- Medication Administration
- Heavy Lifting
- Laundry
- Personal Assistant Experience
- Caregiving
- Meal Preparation
- Patient Care
- Home Care
- Alzheimer's Care
- Food Preparation
- Conflict resolution
- Customer service
- Time management
- Data entry
- Microsoft Office
- Client relations
- Inventory management
- Team collaboration
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Federal Express
FedEx
04.2017 - 01.2021
Courier
United States Postal Service, USPS
01.2015 - 03.2017
In Home Caregiver
In Home Support Services (IHSS)
03.2013 - Current
Customer Service
Trader Joe's
02.2013 - 03.2017
Cashier/Customer Service
Ralphs
03.2010 - 04.2013
Bachelor's degree - Womens Study
California State University, Northridge
Similar Profiles
Emily ZaragozaEmily Zaragoza
Caregiver at In Home Support Services (IHSS)Caregiver at In Home Support Services (IHSS)
Jazman Mauia-CampanaJazman Mauia-Campana
Caregiver Attendant at In Home Support Services (IHSS)Caregiver Attendant at In Home Support Services (IHSS)
Cinthya Peralta OrtegaCinthya Peralta Ortega
In Home Care Provider at In Home Support Services (IHSS)In Home Care Provider at In Home Support Services (IHSS)