Shontavia Pitts
Kathleen,Ga
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
12
12
years of professional experience
Work History
Teller
PEOPLEsSOUTH BANK
Warner Robins, GA
02.2025 - Current
- Processed daily cash and check deposits exceeding $10,000 with high accuracy and efficiency.
- Identified and recommended bank products and services to customers, contributing to a 15% rise in product enrollment.
- Maintained strict adherence to financial and security protocols, ensuring integrity in all transactions.
- Collaborated with team members to address and resolve customer issues, resulting in improved branch NPS score.
- Trained new tellers on transaction processing and customer service best practices, enhancing overall team performance.
Customer Service Representative (CSR)
PEOPLEsSOUTH BANK
Warner Robins, GA
02.2025 - Current
- Opened and managed over 200 new accounts, guiding customers through available banking services and products.
- Consistently suggested additional financial services to clients, increasing cross-selling success rate by 20%.
- Managed and balanced a cash drawer with zero discrepancies reported over a 12-month period.
- Addressed and resolved customer inquiries in person and over the phone, achieving a 95% customer satisfaction rate.
- Educated customers on digital banking tools resulting in a 30% increase in online service adoption.
- Demonstrated exemplary customer service, fostering strong relationships and repeated business opportunities.
Substitute Teacher
Houston County Board Of Education
Perry, GA
03.2022 - Current
- Successfully provide instruction and maintained a positive learning environment for students in grades K-12.
- Developed creative and engaging activities for students to increase their understanding of the material.
- Monitored students’ behavior, managed class disruptions, and provided support for students with special needs.
- Collaborated with the teacher to develop lesson plans and classroom activities.
- Administered standardized test and assessments.
Sales Associate
Best Buy
Warner Robins, GA
10.2017 - 04.2020
- Achieve my daily goals.
- Process financial information from each client and enter information into computers, implement corporate standards for visual.
- Responsible for resolving customer concerns, complaints, and inquiries one on one, as it pertained to product knowledge, customer service, and shopping experience.
- Provides the first contact with customers.
- Run basic tests to determine product needs and service solutions.
- Prepares orders by processing requests and supply orders, pulling materials, packing boxes, placing orders in the delivery area.
Sales Associate
Belk
Warner Robins, GA
08.2013 - 10.2017
- Handled multiple responsibilities.
- Opened and closed registers, Received and processed cash/credit card payments (Financial Information).
- Processed high volume of customers in a friendly and prompt manner.
- Help customers selected products to fit their needs.
- Set up displays.
Education
H.S. Diploma -
Northside High School
Criminal Justice
Central Georgia Technical College
Warner Robins, GA 10.2024 -
Skills
- Clinical
- Visual Merchandising
- Accounting
- Inventory Management
- Office Management
- Office Administration
- Microsoft Office
- Leadership
- Communication Skills
- Information Tech
- Banking
- Data Entry Skills
- Cash Handling
- Adaptability
- Cash handling
- Banking regulations
- Transaction processing
- Digital banking education
- Classroom management
- Cash counting
- Exceptional customer service
- Excellent time management skills
- Strong work ethic
- Rapid data entry skills
References
- Xavier Askew, Best Buy Supervisor, (478)397-7064
- Ms. Gordon, Matt Artur Elementary School, (229)292-4376
- Millicent Billings, PeoplesSouth Bank, (478)997-4977
Timeline
Teller
PEOPLEsSOUTH BANK
02.2025 - Current
Customer Service Representative (CSR)
PEOPLEsSOUTH BANK
02.2025 - Current
Criminal Justice
Central Georgia Technical College
10.2024 -
Substitute Teacher
Houston County Board Of Education
03.2022 - Current
Sales Associate
Best Buy
10.2017 - 04.2020
Sales Associate
Belk
08.2013 - 10.2017
H.S. Diploma -
Northside High School