Shontay Strobert
Queens,NY
Summary
I have been with the company for 4 years I am currently a CXM. I contribute to the teams success through hard work, attention to detail and excellent organizational skills. I have a clear understanding in what it means to provide excellent customer service. I am motivated to learn, grow and excel in The Home Depot. I am interested in my next role as Assistant Store Manager. As an Assistant Store Manager I will demonstrate success in teaching, growing and developing associates.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Home Depot
Long Island City , NY
11.2020 - Current
Beverage Server
Resorts world casino Ne
Queens, NY
01.2011 - 11.2022
- Delivered exceptional customer service by promptly taking and serving drink orders, consistently meeting guest satisfaction, expectation during peak hours
- Maintain extensive knowledge of beverages, including cocktails, wine, and craft beers providing personalized recommendations to guest preferences leading to increase customer satisfaction
- Manage high value service areas, efficiently during peak periods, maintaining a professional demeanor and smooth work flow throughout shifts
- Sold premium drink options and specialty cocktails contributed to increase in average sales over six months consistently exceeding sales targets
- Kept the bar area, clean and organized throughout every shift, strictly hearing to health and safety standards
- Collaborated with team members to improve efficiency and resolve guest concerns, quickly contributing to a positive and productive work environment overtime
Education
Associate of Arts - Tourism And Hospitality Management
Kingsboro Community College
Brooklyn, NY01-2019
Skills
- Metric tracking
- Complaint resolution
- Training and mentoring
- Staffing coordination
- Excellent communication, skills (clear and effective)
- Dedicated team player
- Cash handling and POS system
- Customer service-oriented (10 years)
Timeline
Customer Service Manager
Home Depot
11.2020 - Current
Beverage Server
Resorts world casino Ne
01.2011 - 11.2022
Associate of Arts - Tourism And Hospitality Management
Kingsboro Community College