Shontay Tartaglio
Las Vegas,NV
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Develops strategies, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
5
5
years of professional experience
Work History
Insurance Service Agent
AAA Insurance Company
Las Vegas, NV
03.2024 - Current
- Enhanced client retention with personalized policy recommendations based on their specific needs and requirements.
- Maintained accurate records of customer interactions, transactions, and policy changes to ensure seamless service delivery.
- Educated customers on available insurance products, guiding them in selecting suitable policies that aligned with their financial goals and risk tolerance.
- Improved customer satisfaction by efficiently addressing and resolving insurance inquiries and concerns.
Caesars Rewards Lead
Flamingo Hotel And Casino
Las Vegas, NV
09.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Membership Representative
Cosmopolitan Of Las Vegas
Las Vegas, NV
03.2022 - 06.2023
- Maintained membership database, ensuring that all information was current and accurate.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Investigated and resolved customer inquiries and complaints quickly.
Membership Representative
Golden Gate Casino Hotel
Las Vegas, NV
08.2019 - 10.2021
- Maintained membership database, ensuring that all information was current and accurate.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered prompt service to prioritize customer needs.
Skills
- Attention to Detail
- Payment and Investigation Escalations
- Issue Resolution
- Process Transactions
- Confidential Services
- Staff Meetings
- Shift Coverage
- Leadership
- Monitoring
- Employee Motivation
- Staff Management
- Training and mentoring
Timeline
Insurance Service Agent
AAA Insurance Company
03.2024 - Current
Caesars Rewards Lead
Flamingo Hotel And Casino
09.2023 - Current
Membership Representative
Cosmopolitan Of Las Vegas
03.2022 - 06.2023
Membership Representative
Golden Gate Casino Hotel
08.2019 - 10.2021