Shontaye Bronson
Poughkeepsie,NY
Summary
Outgoing sales advisor proficient in upselling products and well-versed in matching customers with optimal solutions. Excellent listening skills with a persuasive communication style. Prepared to apply several years' experience to new role at established company.
Overview
3
3
years of professional experience
Work History
Sales Advisor
H&M
Poughkeepsie, NY
06.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used product knowledge to suggest items to match client needs.
- Addressed customer questions and concerns regarding products and services.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
General Merchandiser
Target
Poughkeepsie, NY
10.2023 - 12.2023
- Unloaded cargo from trailers using hand-trucks, dollies, carts, pallet jacks.
- Organized product displays in retail stores according to company guidelines.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Operated baler.
- Participated in inventory management activities, including stock replenishment and organization.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Generalist
Macy's
Poughkeepsie, NY
01.2023 - 12.2023
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Operated cash registers to process payments from customers.
- Performed floor moves, merchandising, display maintenance to keep sales areas well-stocked, organized and current.
- Assisted in training new employees.
Pro Associate
Home Depot
, NY
03.2022 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Identified opportunities for upselling additional products or services based on customer needs.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY01-2016
Skills
- Upselling strategies
- Data entry
- Outbound and inbound calls
- Customer service experience
- Active listening
- Attention to detail
- Promotional expertise
- Team collaboration
Timeline
Sales Advisor
H&M
06.2024 - Current
General Merchandiser
Target
10.2023 - 12.2023
Generalist
Macy's
01.2023 - 12.2023
Pro Associate
Home Depot
03.2022 - 12.2022
High School Diploma -
Poughkeepsie High School