Shontaye Vaughn
Summary
Compassionate and dependable professional with a diverse background in customer service and support roles, including experience in daycare, postal services, and healthcare assistance. Proven ability to manage administrative tasks, communicate effectively with clients, and maintain a calm, helpful demeanor in fast-paced environments. Eager to apply my skill set in a customer service/clerical position where strong organizational skills and a people-first attitude are valued.
Overview
20
20
years of professional experience
Work History
Holley's Educational Day Care
Ellene Holley
Chicago, IL
01.2019 - 10.2019
- Periodically tasked with overseeing entire daycare facility's operations
- Wrote detailed daily reports/logs for each child
- Tailored individual care plans or developmental goals based on child's abilities
- Effectively multitasked in a dynamic daycare environment
Brookefield Post Office
U.S Postal Service
Brookfield, IL
01.2000 - 12.2002
- Responded to customer inquiries regarding postal services and fees.
- Offered training and advice to newer personnel to improve performance.
- Scanned packages into tracking systems to ensure accurate tracking of shipments.
- Sorted mail according to post office regulations and customer instructions.
Education
CNA Training Competency Evaluation -
South Suburban College (SSC)
South Holland, IL09-2014
Medical Assistant Program Diploma -
Coyne American Institute
Chicago, IL12-2008
Skills
- Collaborative and respectful in team environments
- Able to multitask in fast-paced settings
- Calm in high-stress or emotionally sensitive situations
- Active listener and empathetic with clients, coworkers, and supervisors
- Able to transition between different roles or tasks based on changing needs
Timeline
Holley's Educational Day Care
Ellene Holley
01.2019 - 10.2019
Brookefield Post Office
U.S Postal Service
01.2000 - 12.2002
CNA Training Competency Evaluation -
South Suburban College (SSC)
Medical Assistant Program Diploma -
Coyne American Institute
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