SHONTAZIA HARRIS
Greenville,NC
Summary
Experienced with providing comprehensive skincare services, including facials, peels, and waxing. Utilizes client-focused approach to create customized treatment plans tailored to individual needs. Knowledge of latest skincare products and techniques ensures continuous client satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Custodian
Pitt County Public Schools
02.2024 - Current
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Outreach Agent
RemX
10.2023 - 12.2023
- Reviewed charts and flagged incomplete or inaccurate information
- Ability to learn quickly
- Clerical work
- Analyzed complex medical records to identify discrepancies in accuracy and completeness
- Ability to operate mobile manufacturing equipment
- Followed up with medical staff regarding missing information in patient records
- Good documentation
Sales Representative
Teleperformance
04.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer service orders promptly to increase customer satisfaction
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Call center/technical support experience
- Sales specialist
- Customer Service
- Account management
- Schedule Management
- Polite Communication Skills
- Customer Service Abilities
Lead Custodian
Pitt County Schools
12.2021 - 02.2022
- Consists of custodial work involving independent activity to keep school clean, sanitary, and in orderly condition; to perform minor maintenance tasks; and to service surrounding school grounds
- Perform assigned manual work of ordinary difficulty and responsibility and semi-skilled tasks that follow established procedures
- Job assignments are in the form of written or oral instructions and are performed under supervision and reviewed upon completion
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair
Housekeeping
Professional Staffing Solutions
03.2020 - 03.2021
- Assisted with the sanitation and upkeep of a manufacturing plant, had the opportunity to move into a team leader position due to my outstanding performance
- Trained and mentored all new personnel to maximize quality of service and performance
- Increased employee performance through effective supervision and training
Package handler
FedEx
10.2018 - 04.2019
- Scanned, sorted, and labeled packages
- Removed jams and unblocked conveyor system to maintain flow of goods
- Used hand-held scanners and physical logs to accurately track item movements
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Collaborated with other package handlers to provide prompt and accurate delivery of orders
Customer service
Bojangles
08.2017 - 04.2018
- Food preparation, problem solving
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Education
Certificate - Esthetics
Craven Community College
New Bern, NC05-2025
High School - General Studies
North Pitt High School
Bethel, NC06.2018
Skills
- Microsoft Word
- Attention to detail
- Leadership skills
- Cleaning and sanitizing
- Work independently
- Customer service
- Positive attitude
- Problem-solving
- Multitasking and organization
- Extractions and pore cleansing
- Dermaplaning proficiency
Timeline
Custodian
Pitt County Public Schools
02.2024 - Current
Outreach Agent
RemX
10.2023 - 12.2023
Sales Representative
Teleperformance
04.2022 - 09.2023
Lead Custodian
Pitt County Schools
12.2021 - 02.2022
Housekeeping
Professional Staffing Solutions
03.2020 - 03.2021
Package handler
FedEx
10.2018 - 04.2019
Customer service
Bojangles
08.2017 - 04.2018
Certificate - Esthetics
Craven Community College
High School - General Studies
North Pitt High School
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