Shonte Reels
Atlanta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Lead
Holiday Inn Express Hotel Suites
Sandy Springs, GA
12.2022 - Current
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Trained new front desk staff members, improving overall team performance and knowledge
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area
- Assisted in developing promotional strategies to attract new guests and retain existing clientele.
Coach Cleaner
Keolis Commuter Services
Boston, MA
07.2016 - 07.2021
- Enhanced customer satisfaction by maintaining a clean and comfortable travel environment for passengers.
- Implemented environmentally friendly cleaning practices, reducing waste and minimizing environmental impact.
- Improved cleanliness and safety of coaches by performing thorough cleaning tasks and inspections.
- Provided excellent customer service by addressing passenger inquiries and resolving concerns in a timely manner.
- Expanded knowledge on industry best practices by participating in relevant training sessions and workshops.
- Maintained detailed records of cleaning tasks completed, enabling accurate tracking of performance metrics.
Office Assistant
South County Pest Control
South Kingstown RI
02.2014 - 07.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Rail Passenger Clerk -
Job Corps Advance Training
Devens, MA06.2016
Business Administration And Technology -
Exeter Job Corp Academy
Exeter, RI06.2014
High School Diploma -
South Kingstown High School
Wakefield, RI06.2013
Skills
- Opera Systems
- Exceptional communication
- Guest Relations
- Training and mentoring
- Microsoft Office
- Administrative Support
- Reservations
- Initiative-taking
Certification
- Microsoft Specialist
- Google Suites
- OSHA Safety Certification
- Rail Passenger clerk training
- Rail Equipment identification
- Customer Service Certification
Timeline
Hotel Front Desk Lead
Holiday Inn Express Hotel Suites
12.2022 - Current
Coach Cleaner
Keolis Commuter Services
07.2016 - 07.2021
Office Assistant
South County Pest Control
02.2014 - 07.2016
Rail Passenger Clerk -
Job Corps Advance Training
Business Administration And Technology -
Exeter Job Corp Academy
High School Diploma -
South Kingstown High School