Shontea King
Waterbury,CT
Summary
Accomplished Store Manager with a proven track record at Cititrends, adept in inventory management and customer service management. Excelled in fostering customer relations and leading teams to enhance operational efficiency. Skilled in multitasking, organization, and mentoring, consistently achieving positive outcomes in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Store Manager
Cititrends
04.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Dietary Aide
Waterbury Rehabitation Center
11.2009 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Group Home Counselor
Marrakech
06.2001 - 03.2016
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Mentored new staff members through guidance on policies, procedures, and best practices within the group home setting.
- Established trusting relationships with clients by maintaining open lines of communication and respecting boundaries.
Education
High School Diploma -
Adult Education
Waterbury, CT06.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
Timeline
Store Manager
Cititrends
04.2020 - Current
Dietary Aide
Waterbury Rehabitation Center
11.2009 - Current
Group Home Counselor
Marrakech
06.2001 - 03.2016
High School Diploma -
Adult Education