Shonteah Fairley
Petal,MS
Summary
Seasoned professional with many years of experience orchestrating comprehensive lifecycle project implementation services. Expert at handling in-depth clinical applications, offering critical analysis, configuration, and design. Proudly offering Epic certification and extensive knowledge of case management standards to implement tools and resources for issue resolution. Detail-oriented approach to application project planning and programming services to address problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Epic Ambulatory Analyst
Medasource
03.2024 - 05.2024
- Enhanced patient care by implementing efficient Epic Ambulatory workflows.
- Streamlined clinical processes for improved productivity and quality of service.
- Collaborated with healthcare providers to customize Epic functionality according to their needs.
Epic Trainer
CSI
08.2023 - 11.2023
- Enhanced user understanding by developing comprehensive Epic Ambulatory training materials.
- Increased user proficiency by conducting engaging hands-on training sessions for new and existing staff members.
- Boosted team productivity by providing ongoing support, coaching, and mentoring to Epic Ambulatory users.
Epic Trainer
CSI
02.2023 - 06.2023
- Enhanced employee efficiency by developing and delivering comprehensive Epic training programs.
- Boosted staff proficiency in Epic applications through tailored instructional materials and hands-on exercises.
- Achieved high satisfaction ratings from trainees by consistently providing clear and conclusive information.
Epic Ambulatory Analyst
Atos Origin
09.2020 - 11.2022
- Documents and prioritizes all problem reports and documents resolution in accordance with application and Help Desk triage policies, procedures, and Change Control processes.
- Participates in maintaining overall system functionality, including assisting in troubleshooting and recovery.
- Collaborates with appropriate application testing teams regarding test scripts supporting clinical.
Epic Service Desk Consultant
BlueHorse Software Solutions Put
04.2019 - 07.2019
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Managed client relationships through regular check-ins and updates on project progress.
Epic Cadence ATE Support Consultant
Medasource
02.2019 - 03.2019
- Improved client satisfaction by providing timely and efficient Epic Cadence support to healthcare professionals.
- Enhanced system functionality for end-users through thorough analysis, identification, and resolution of technical issues.
- Streamlined communication between IT teams and end-users by serving as a liaison in troubleshooting Epic Cadence-related problems.
Epic Go-Live Consultant
Medasource
09.2018 - 11.2018
- Facilitated end-user training and support for providers, nurses, and clinical support users on new Epic software.
- Supported clinician charting with SmartText, Smart Phrase and SmartLinks effectively in progress notes.
- Supported end users during go live by providing on site support, working on issues, and elevating appropriate issues in areas of scheduling and registration.
Epic Go-Live Consultant
Medasource
05.2018 - 06.2018
- Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
- Streamlined go-live processes by providing expert consultation, training, and support to endusers.
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems.
Epic Ambulatory Go Live Consultant
Medasource
03.2018 - 04.2018
- Enhanced user experience by providing on-site support and troubleshooting for Epic Ambulatory Go Live events.
- Streamlined workflow processes for medical professionals by offering tailored training sessions on Epic Ambulatory software.
- Collaborated with interdisciplinary teams to optimize EHR workflows, improving overall patient care and satisfaction.
Education
Certification - Certified Medical Assistant
Pearl River Community College
Poplarville, MS07.2017
Diploma -
Bassfield High School
Bassfield, MS05.2009
Skills
- Project Management
- Healthcare IT Experience
- Clinical Workflow Analysis
- Decision-making capabilities
- End-User Training
- Software configuration
- Epic implementation experience
- Epic Service Desk Support
- Health Information Management
Certification
- Epic Ambulatory Certified
- Certified Medical Assistant
Performance Highlights
- Successfully consolidated four dictation systems into one for more than 50 providers; during the project, on boarded and trained physicians, NPs, and PAs; built templates; and created training documentation.
- Epic Applications Supported, Epic Care Ambulatory, Clindoc, Patient Access, Cadence, ASAP, Grand Central, and Prelude.
- Top areas supported, Family Medicine, Cardiology, Urgent Care, OBGYN, Radiology, Pain Management and Emergency Department.
- Managed an average of 75 tickets per day during post-live stabilizations as an Epic service desk consultant.
Timeline
Epic Ambulatory Analyst
Medasource
03.2024 - 05.2024
Epic Trainer
CSI
08.2023 - 11.2023
Epic Trainer
CSI
02.2023 - 06.2023
Epic Ambulatory Analyst
Atos Origin
09.2020 - 11.2022
Epic Service Desk Consultant
BlueHorse Software Solutions Put
04.2019 - 07.2019
Epic Cadence ATE Support Consultant
Medasource
02.2019 - 03.2019
Epic Go-Live Consultant
Medasource
09.2018 - 11.2018
Epic Go-Live Consultant
Medasource
05.2018 - 06.2018
Epic Ambulatory Go Live Consultant
Medasource
03.2018 - 04.2018
Certification - Certified Medical Assistant
Pearl River Community College
Diploma -
Bassfield High School
- Epic Ambulatory Certified
- Certified Medical Assistant
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