Shontele Williams
Rockford,IL
Summary
At EZ Corp., I spearheaded store operations, enhancing customer satisfaction through meticulous staff training and innovative merchandising. My leadership in inventory and cash management, combined with a talent for problem-solving and team motivation, significantly improved store efficiency and client relations, showcasing my multifaceted skill set in a dynamic retail environment. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
EZ Corp.
05.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Guilford High School
Rockford, IL06-1991
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Cash Management
- POS Systems
- Inventory Control
- Store Merchandising
- Shift Scheduling
- Goals and performance
- Team motivation
Certification
- OSHA Certified
- Illinois Driver's License
Timeline
Store Manager
EZ Corp.
05.2013 - Current
High School Diploma -
Guilford High School
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