Shontell Benson
Washington,DC
Summary
Reliable professional with several years' experience in production-driven settings. Strong background in customer service and workflow optimization. Proven leader and successful in mentoring new employees. Ready to take next career step professionally.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mail Handler Assistant
Department of Defense
Pentagon, VA
06.2024 - Current
- Report any malfunctions or problems with equipment to supervisors immediately.
- Conduct regular inventory checks to ensure adequate supply levels are maintained at all times.
- Maintain records of incoming and outgoing mail including tracking numbers for parcels.
- Process outgoing mail by placing postage on packages, weighing packages for accurate postal rates, and arranging pickup times with the post office.
- Verify accuracy of customer addresses prior to mailing packages or letters out.
- Assist in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
- Sort incoming mail according to established procedures and distributed it to appropriate departments.
- Operate mail processing equipment and manually sorted mail.
- Review files, records and other documents to obtain information or respond to requests.
Custodial Inspector
Department of Defense
PENTAGON, VA
11.2022 - 06.2024
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Compiled reports outlining findings from each inspection performed.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Evaluated the effectiveness of existing quality control systems and made recommendations for changes or improvements as necessary.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Assisted in training new inspectors on safety protocols and standards.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Participated in continuous education programs to stay updated on new laws, regulations, and inspection techniques.
- Managed and resolved conflicts arising from inspection findings, negotiating between parties to achieve compliance.
- Facilitated cross-functional meetings to discuss inspection findings and collaborate on improvement strategies.
- Notified supervisors or other relevant personnel of test or production issues.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
Housekeeping Lead
Department of Behavorial Health
Washington, DC
01.2015 - 10.2022
- Developed standard operating procedures for housekeeping operations.
- Supervised staff during shifts to ensure that tasks were completed efficiently and on time.
- Assisted in training new housekeepers in proper use of chemicals, cleaning techniques, and safety procedures.
- Responded quickly in emergency situations such as spills or accidents.
- Provided direction to team members regarding job expectations, duties, and responsibilities.
- Created schedules for staff based on occupancy forecasts and peak times.
- Ensured compliance with OSHA regulations related to health and safety within the department.
- Participated in recruitment activities such as interviewing potential candidates.
- Maintained inventory of cleaning supplies, equipment, and linens for housekeeping staff.
- Provided support to management team by helping develop strategies aimed at improving productivity levels.
- Facilitated communication between housekeeping staff and management team.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with customers about requests for additional supplies or cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
High School Diploma -
HD WOODSON SHS
WASHINGTON DC 06-2008
Skills
- Safety Procedures
- Distribution Services
- Workplace Safety
- Problem-solving skills
- Strong organization skills
- Staff Development
- Team Collaboration
- Production goal setting
- Route Management
- Deadline-oriented
Certification
- CPR/FIRST AID
Timeline
Mail Handler Assistant
Department of Defense
06.2024 - Current
Custodial Inspector
Department of Defense
11.2022 - 06.2024
Housekeeping Lead
Department of Behavorial Health
01.2015 - 10.2022
High School Diploma -
HD WOODSON SHS
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