Shontice Roberts
Poughkeepsie,NY
Summary
Devoted Finance Assistant adept at effectively completing complex tasks. Smart and talented with proficiency in Fast Fund and supportive attitude. Proven history of efficiency, accuracy and detail-oriented work.
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
11
11
years of professional experience
Work History
Finance Associate & Board Liaison
Bardavon 1869 Opera House Inc.
Poughkeepsie, NY
02.2025 - Current
- Reconciled accounts and resolved discrepancies to ensure accurate financial reporting.
- Assisted in preparation of monthly financial statements for management review.
- Evaluated office processes, making suggestions to improve efficiency.
- Oversaw accounts payable and receivable transactions.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
- Assisted in the successful completion of annual audits, addressing auditor inquiries and providing supporting documentation.
- Managed vendor relationships, negotiating contract terms, and processing timely invoice payments.
- Coordinated logistics for meetings, ensuring timely delivery of materials and resources.
- Managed multiple projects simultaneously, prioritizing tasks to meet critical deadlines effectively.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Trained new staff on office procedures and software applications to ensure smooth onboarding.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to sponsors, staff, and participants for the annual Bardavon Gala.
Assistant Box Office Manager & Member Services
Bardavon 1869 Opera House Inc.
Poughkeepsie, NY
11.2018 - 02.2025
- Supervised box office operations, ensuring efficient ticket sales and customer service.
- Trained and mentored staff on ticketing software and customer interaction best practices.
- Implemented process improvements that streamlined ticketing procedures and reduced wait times.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed and maintained strong relationships with patrons, leading to a loyal customer base and repeat business.
- Assisted Box Office Manager in researching new technology options aimed at improving overall operational efficiency.
- Assisted in training new employees, ensuring consistency in box office performance and customer service standards.
- Served as a liaison between the box office team and other departments within the venue for seamless communication during events.
- Managed daily cash handling procedures for accuracy and security, reducing discrepancies in financial reporting.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
Head Cashier/Team Member
Follett Corporation
Poughkeepsie, NY
08.2017 - 09.2018
- Help customers with purchase of their textbooks and/or supplies, receive merchandise, perform data entry and complete paper work to assist the bookstore accountant in prompt and accurate payment of invoices, problem-solving for customers and faculty, and assist in training student cashiers.
Cashier/Floor Associate
Big Lots
Poughkeepsie, NY
12.2016 - 08.2017
- Check out waiting customers in a timely and respectful manner.
- Assist any customer or associate with high objects, price checks, product locations, and general store questions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Peer Tutor
Dutchess Community College
Poughkeepsie, NY
10.2015 - 01.2017
- Helping to create currently study guides for tests and finals
- Going over course work with tutees until it can be done by oneself
- Assisted other students with homework and provided supplementary instruction.
Education
Associate of Applied Science - Business Information Systems
SUNY Broome Community College
Binghamton, NY2028
Associate of Arts - Accounting
Dutchess Community College
Poughkeepsie, NY05-2018
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY06-2015
Skills
- Proficient in Microsoft Office Applications
- Cash flow management
- Accounts payable management
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Customer Service
- Team Building
- Tutoring
- Account Reconciliation
- Cash handling
- Phone etiquette
Languages
Spanish
Limited Working
Timeline
Finance Associate & Board Liaison
Bardavon 1869 Opera House Inc.
02.2025 - Current
Assistant Box Office Manager & Member Services
Bardavon 1869 Opera House Inc.
11.2018 - 02.2025
Head Cashier/Team Member
Follett Corporation
08.2017 - 09.2018
Cashier/Floor Associate
Big Lots
12.2016 - 08.2017
Peer Tutor
Dutchess Community College
10.2015 - 01.2017
Associate of Applied Science - Business Information Systems
SUNY Broome Community College
Associate of Arts - Accounting
Dutchess Community College
High School Diploma -
Poughkeepsie High School