Shonvez Merriman
The Home Depot
Houston,TX
1
Certification
23
years of professional experience
Dedicated professional with proven ability to manage and lead teams effectively with over 19 years in retail sales with expertise in training, team management, bookkeeping, supervising and customer service. Known for realiability and adaptability in meeting changing demands while maintaining high standards and ensuring adherence to company policies.
Work History
Supervisor, Bookkeeper, & Tool Rental Associate
19 Years 4 Months- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers on register systems and customer service protocols.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Maintained and processed invoices, deposits, and money logs.
- Processed timecards efficiently to ensure accurate payroll calculations.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Assisted customers in selecting appropriate rental tools for various projects.
- Managed inventory of rental equipment to ensure availability and optimal condition.
Assistant Manager
2 Years 4 Months- Led team in daily operations, ensuring exceptional customer service and efficient store management.
- Managed inventory levels, optimizing stock replenishment processes to reduce shrinkage and improve availability.
- Trained staff on company policies, promoting adherence to operational standards and enhancing team performance.
- Developed promotional strategies to boost sales, aligning with corporate marketing initiatives and local market trends.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
High School Diploma
- Ranked in Top [10]% of class
- Extracurricular Activities: [Track, Softball, Volleyball]
Skills
Cash handling
Processes and procedures
Customer service
Staff management
Training and mentoring
Operational efficiency
Time management
Task prioritization
Problem-solving
Relationship building
Goal oriented
Certification
Certified Tax Preparer
Certification In Business Office Technology
Timeline
Supervisor, Bookkeeper, & Tool Rental Associate
The Home Depot
06.2007 - CurrentRead More
Assistant Manager
Blockbuster Video
10.2003 - 02.2006Read More
Booker T Washington
High School Diploma
Read More