Anirthra Mitchell
West Palm Beach,FL
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
26
26
years of professional experience
1999
1999
years of post-secondary education
Work History
Front Desk Supervisor
AC by Marriott
Fort Lauderdale, Florida
01.2021 - Current
- Supervised front desk operations and ensured smooth guest check-in processes.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed guest inquiries, resolving complaints to enhance guest satisfaction.
- Resolved customer complaints promptly and efficiently.
- Greeted guests to create a positive first impression and enhance their stay.
- Trained and mentored new front desk staff on customer service standards.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Monitored the front desk staff to ensure proper customer service was provided.
- Implemented hotel policies to enhance guest satisfaction and operational efficiency.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Coordinated room assignments and maintained accurate reservation records.
- Processed payments, cashiering duties and credit card transactions accurately.
- Maintained supply inventory and ordered materials to ensure seamless front desk operations.
- Monitored lobby area to maintain cleanliness and a welcoming atmosphere for guests.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Cultivated relationships with guests to foster loyalty and contribute to repeat business.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Room Inspector
JW Turnberry
Aventura, Florida
03.2021 - 11.2021
- Conducted inspections of guest rooms to ensure cleanliness and compliance with hotel standards.
Concierge Agent
Kerzner International
Nassau, NP
09.1999 - 01.2021
- Greeted guests warmly, providing personalized service that enhanced their overall stay.
- Assisted guests with reservations and curated dining options and local attractions to elevate their experience.
- Collaborated with hotel staff to ensure seamless guest experiences, enhancing overall guest satisfaction.
Education
Temple Christian School
Nassau, NPSkills
- Guest relations
- Front desk operations
- Reservation management
- Hotel Management
Timeline
Room Inspector
JW Turnberry
03.2021 - 11.2021
Front Desk Supervisor
AC by Marriott
01.2021 - Current
Concierge Agent
Kerzner International
09.1999 - 01.2021
Temple Christian School