Shorney McCook Williams
Brampton,Ontario
Summary
Dedicated and compassionate CNA with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nurse and Front Desk Assistant
Bay West Wellness Hospital
04.2023 - 02.2024
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Evaluated patient histories, complaints, and current symptoms.
- Managed approximately 20 incoming calls, faxes per day from customers
Medical Representative
Beth-Med Pharma
04.2022 - 02.2023
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Regularly exceeded sales targets by >100,000 JMD by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Nursing Assistant & Front Desk Clerk
Teshuva Wellness
01.2021 - 05.2022
- Helped over 12 patients by effectively manage routine bathing, grooming, and other hygiene needs under short-term care.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Used internal software to process reservations, check-ins and check-outs.
- Managed over 30 reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Education
Certificate - Introduction To Counselling
Training And Development Services
Montego Bay, Jamaica10.2021
Certificate - Nursing Administration
Prestige Training Center
Montego Bay, Jamaica02.2016
Certificate - Nursing Assistance
Central Academy Vocational Training Institute
Montego Bay, Jamaica08.2014
Certificate - Phlebotomy
Sigma College of Nursing And Applied Science
St.Ann, Jamaica04.2014
Skills
- Medication and IV administration
- Patient Care
- Patient Education
- Compassionate Care
- Geriatric Care
- IV setup
- Patient Counseling
- Medication Distribution
- Sanitation
- Appointment Scheduling
- Mental health care
Certification
- CNA - Certified Nursing Assistant
- Certified Food Handler - April 2024 - April 2029
- Caregiving - Dementia Care Training - July 2024
References
Available upon request
Timeline
Nurse and Front Desk Assistant
Bay West Wellness Hospital
04.2023 - 02.2024
Medical Representative
Beth-Med Pharma
04.2022 - 02.2023
Nursing Assistant & Front Desk Clerk
Teshuva Wellness
01.2021 - 05.2022
Certificate - Introduction To Counselling
Training And Development Services
Certificate - Nursing Administration
Prestige Training Center
Certificate - Nursing Assistance
Central Academy Vocational Training Institute
Certificate - Phlebotomy
Sigma College of Nursing And Applied Science
Similar Profiles
Breanna PolsonBreanna Polson
Veterinary Assistant / Shift Lead at West Denver Veterinary Hospital and WellnessVeterinary Assistant / Shift Lead at West Denver Veterinary Hospital and Wellness
Sydney KyprosSydney Kypros
Veterinary Assistant at Animal Hospital of West BayVeterinary Assistant at Animal Hospital of West Bay
GABRIELLE SKINNERGABRIELLE SKINNER
IOP Therapist at Harmony Bay WellnessIOP Therapist at Harmony Bay Wellness