Shoshana Frishberg-Izzo

Reviewed colleagues' paperwork and system data to ensure accurate submissions.
Led branch-wide competitions to promote engagement and drive achievement of goals.
Deescalated member interactions to prevent escalation to leadership intervention.
Developed a workshop focusing on credit access challenges and differences in how credit works internationally.

Reviewed home equity line of credit applications and fiduciary accounts for compliance with BECU policy.
Ensured adherence to government regulations during third-party transfers and loan funding processes.

Facilitated member inquiries regarding account services and online banking.
Originated and serviced loans to enhance member financial opportunities.
Guided members impacted by fraud with account replacements and prevention education.
Completed ongoing training in compliance and ethical standards within banking sector.
Contributed to financial literacy program, teaching students about financial management and fraud awareness.
Provided consistent on-site support during the COVID-19 pandemic to maintain service levels.

Leveraged industry expertise to recommend products aligned with customer goals and projects.
Delegated merchandising and cleaning tasks based on team skills and interests.
Operated cashier register, ensuring accurate transaction processing and refunds.
Constructed merchandising displays in collaboration with other departments.
Reviewed invoices and tracked credits for accuracy and compliance.
Recognized by corporate executives for delivering exceptional customer service and appointed to identify strong candidates at networking events.

Established position through proven organizational skills, overseeing staff schedules across multiple locations.
Maintained comprehensive events and catering calendars for smooth operation flow.
Generated catering quotes for clients; sent and monitored invoices upon confirmation for accuracy.
Designed layouts for pop-up market and managed operations to ensure successful event execution.
Arranged cooking classes in partnership with outside chefs to enrich culinary offerings.
Calculated dessert pricing for catering orders and retail accounts based on industry standards.

Sold pastries at diverse food festivals, catered events, and restaurants.
Mentored pastry assistants in pie making, raw desserts, and industry practices.
Maintained over 5,000 followers across social media platforms for brand awareness.

Managed opening and closing of dance studio at two locations.
Assisted families with student registration and established tuition payment plans.
Drafted content and layout for regular newsletters.
Processed retail and wholesale orders for Cynthia King vegan ballet slippers.

Managed bookkeeping for events by preparing invoices and organizing payments for deposit.
Advertised internship program at local colleges, conducted candidate interviews, and created schedules.
Provided administrative support for writer's colony applications in NYC and Provincetown, MA.
Restructured policies and procedures manual to improve clarity and compliance.
Assisted with planning third and fourth annual benefit galas, arranging logistics for over 400 guests.
Started digitizing financial documents, developing a digital filing system that finished in April 2012.