Shoshana Roberts
West Palm Beach,FL
Summary
Administrative professional with 10+ years of experience supporting daily operations, scheduling, reporting, and customer communication. Strong in Microsoft Excel, work order management, and handling high-volume tasks with accuracy.
Overview
2027
2027
years of professional experience
Work History
TLC 2, Fulfillment (Universal)
Comcast
2020 - Current
- Manage work orders and service requests
- Communicate with customers and internal teams via chat and email
- Track and report data in Excel
- Coordinate schedules and job completion
- Self-motivated, with a strong sense of personal responsibility.
TLC
Comcast
West Palm Beach, FL
2018 - Current
- Promoted to full-time employee
- Scheduled and routed technicians
- Monitored daily operations and workflow
- Provided customer updates
- Worked well in a team setting, providing support and guidance.
TLC/ Contractor
Comcast
West Palm Beach, FL
2018 - Current
- Dispatched technicians and assigned routes
- Prepared daily reports
- Maintained communication with staff and customers
- Assisted in installation and configuration of cable services for residential and commercial customers.
Dispatcher Office Assistant
Chase Services of Florida/ Comcast Contractor
West Palm Beach, FL
2015 - 2017
- Processed payments and completed bank deposits
- Maintained records and service documentation
- Assisted customers with account and service issues
- Coordinated daily schedules for service technicians, optimizing route efficiency and response times.
Administrative Assistant / Dispatcher
FTS / Comcast Contractor
West Palm Beach, FL
2010 - 2015
- Scheduled jobs and prepared work orders
- Handled payments and maintained financial records
- Organized files and supported office operations
- Assisted in document preparation and maintained filing systems for efficient information retrieval.
- Managed calendar scheduling and coordinated meetings for executives to enhance productivity.
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL2011
Skills
- Administrative Support
- Microsoft Excel & Reporting
- Scheduling & Coordination
- Work Order Management
- Data Entry & Recordkeeping
- Payment Processing & Deposits
- Customer Communication (Phone, Email, Chat)
Timeline
TLC 2, Fulfillment (Universal)
Comcast
2020 - Current
TLC
Comcast
2018 - Current
TLC/ Contractor
Comcast
2018 - Current
Dispatcher Office Assistant
Chase Services of Florida/ Comcast Contractor
2015 - 2017
Administrative Assistant / Dispatcher
FTS / Comcast Contractor
2010 - 2015
High School Diploma -
Palm Beach Lakes High School