Hollie Leo Whelan
Harrison Twp,MICHIGAN
Summary
Proven leader at Comcast, Xfinity, adept in problem-solving and organization, excelled in enhancing team productivity and customer satisfaction. Leveraged multitasking and interpersonal skills to streamline operations and foster positive relationships.
Overview
15
15
years of professional experience
Work History
TLC 2 Fulfillment (Universal)
Comcast, Xfinity
09.2015 - Current
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Partners with the leadership team to help execute operational goals and performance metrics that drive dispatch and tech productivity, to ensure a high level of customer service and satisfaction.
- Work customer escalation tickets.
- Input work orders.
CommOps 2, Fulfillment (Field Liason)
Comcast, Xfinity
08.2013 - 09.2015
- Assist in house technicians and business partners with work order corrections and additions
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Front Counter Lead, Xfinity Store
Comcast, Xfinity
01.2010 - 08.2013
- Assist with on-boarding, coaching and development
- Provide guidance and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results.
- Ensures store environment consistently follows branding standards and that all customer demos are fully functional at all times.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Established and maintained positive work environment to support high team morale
Education
High School Diploma -
Oakland Community College
Royal Oak, MISkills
- Problem Solving
- Punctual and Reliable
- Work Prioritization
- Time Management
- Motivated Team Player
- Record Keeping
- Organization
- Multitasking
- Issue Resolution
Timeline
TLC 2 Fulfillment (Universal)
Comcast, Xfinity
09.2015 - Current
CommOps 2, Fulfillment (Field Liason)
Comcast, Xfinity
08.2013 - 09.2015
Front Counter Lead, Xfinity Store
Comcast, Xfinity
01.2010 - 08.2013
High School Diploma -
Oakland Community College
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