Shoshana Wright
San Diego,CA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.
Friendly and efficient cash service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Great with handling large about of cash, checking ID’s checking my drawer and making sure everything counted in and out correctly
Overview
8
8
years of professional experience
Work History
Surrogate
California Medical Center
Encinitas, CA
12.2024 - 08.2025
- Helped a family become parents
- Went to appointments showed them ultrasounds
- Kept up to date with how the twins were doing
- Went to doctors appointment as needed
- Gave birth in August
Cage Cashier
Sycuan Casino Resort
El Cajon
09.2024 - 04.2025
- Processed cash transactions efficiently, ensuring accurate currency handling and customer satisfaction.
- Managed customer inquiries and resolved issues related to gaming transactions promptly.
- Maintained compliance with regulatory requirements, enhancing operational integrity within the cage environment.
- Trained and mentored junior cashiers on best practices for cash management and customer service.
- Collaborated with security teams to monitor cash flow and prevent discrepancies in financial reporting.
- Developed streamlined procedures for transaction processing, reducing wait times during peak hours.
- Implemented inventory tracking systems for gaming chips, increasing accountability and oversight of assets.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Quickly and accurately counted drawers at start and end of each shift.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Verified and processed authorization forms for transactions.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Checked customer identification and verified signatures for large transactions.
- Promoted positive work environment, resolving conflicts and encouraging teamwork.
Server
Owl club
Battle Mountain, NV
04.2020 - 02.2024
- Greet my guest/customers bring drinks come back and ask if ready to order bring things they needed make sure everything is good bring check
- Informed customers of daily specials and signature menu items.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Cashier Service Representative
Viejas Casino
San Diego, CA
05.2017 - 08.2019
- Greeted customers and answered any questions they had about the casino.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Everett High School
Lansing, MI06-2008
Skills
- Supply Restocking
- Beverage Preparation
- Guest Engagement
- Food Running
- Table Bussing
- Order Management
- Check payment processing
- Positive and professional
- Strong Work Ethic
- Cash Handling
- Effective customer upselling
- Point of Sale (POS) system operations
Timeline
Surrogate
California Medical Center
12.2024 - 08.2025
Cage Cashier
Sycuan Casino Resort
09.2024 - 04.2025
Server
Owl club
04.2020 - 02.2024
Cashier Service Representative
Viejas Casino
05.2017 - 08.2019
High School Diploma -
Everett High School