Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shoshanna Detrick

Denver ,CO

Summary

Dynamic and client-focused Hairstylist with a proven track record at Glam House, adept in hair styling techniques and building strong client relationships. Leveraged advanced communication skills to enhance client satisfaction and foster a positive work environment. Excelled in multitasking and maintaining a detail-oriented approach, significantly contributing to business growth and client retention.

Overview

9
9
years of professional experience

Work History

Hairstylist

Glam House
12.2018 - 12.2023
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Assistant Manager

Sonic Drive in
02.2015 - 11.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Cosmetology, Buisness -

Frony Range Community College
Denver, CO
02.2020

Skills

  • Hair styling techniques
  • Detail-orientated
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • Hair extensions
  • Men and women haircuts
  • Strong leader
  • Sales expertise
  • Networking expertise
  • Client consultation
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Calm Under Pressure
  • Organizational Skills
  • Computer Skills
  • Critical Thinking
  • Active Listening
  • Verbal Communication
  • Problem Resolution
  • Decision-Making
  • Organization and Time Management

Accomplishments

  • Selected as “Employee of the Month” for attention to detail and outstanding customer service.
  • Promoted to Assistant Salon Manager after Number years of employment.
  • Doubled client base over a Number-month period through innovative marketing efforts
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Won fashion week award for best hair
  • Won fashion award for best makeup

Timeline

Hairstylist

Glam House
12.2018 - 12.2023

Assistant Manager

Sonic Drive in
02.2015 - 11.2018

Cosmetology, Buisness -

Frony Range Community College

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Shoshanna Detrick