Summary
Overview
Work History
Skills
Certification
Timeline
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SHOSHAUNYI WASHINGTON

Fort Rucker,AL

Summary

Dedicated and results-driven U.S Army veteran with 10 years of experience in systems administration, compliance enforcement, network security, and customer service with an active Secret Security Clearance. Security+ certified and skilled in leading complex IT projects, managing device upgrades, and implementing scalable infrastructure solutions. Recognized for strategic planning, strong leadership, and completing mission objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

System Administrator

US Army
06.2022 - Current
  • Skilled in diagnosing computer configurations and hardware issues.
  • Experienced in evaluating workstation performance and implementing maintenance procedures to optimize system functionality.
  • Developed and completed multiple Tenant Security Plans (TSP) to ensure compliance with cybersecurity policies and protection of critical systems and data.
  • Served as Information System Security Officer (ISSO) for over 200 users, ensuring compliance with cybersecurity policies, managing risk assessments, and maintaining system security across NIPRNET and SIPRNET.
  • Configured and imaged for over 300 end-user devices.
  • Managed and configured over 30 mobile devices by using the Mobile Device Management Server (MDM), Email+, Microsoft Teams, and MobileIron.
  • Initialized and allocated hardware and software for staff utilization.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Created network accounts, security permissions and file sharing systems for users and computers.

System Administrator

US Army
03.2021 - 05.2022
  • Responsible for maintaining and supporting the Army sustainment automation systems essential for logistics and daily operations (SASMO).
  • Provided technical support for NIPERNET, SIPRNET, and CENTRIX systems to a diverse user base at a Joint Task Force location, supporting multinational operations and ensuring reliable communication across 12 countries.
  • Configured and maintained servers, optimizing performance and reliability for mission-critical applications.
  • Coordinated with higher support teams to ensure the maintenance and accountability of sensitive equipment.
  • Administered network security protocols to safeguard sensitive information and ensure data integrity.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

Help Desk Administrator

US Army
02.2018 - 02.2021
  • Served as the senior telecommunications officer by overseeing and managing 100+ mobile devices.
  • Responsible for assessing unit equipment requirements, forecasting device refresh cycles, and coordinating with multiple vendors for the fielding and decommission of software and hardware.
  • Diagnosed and resolved complex IT problems, ensuring minimal disruption to mission-critical operations.
  • Utilized project management principles to enforce Army information technology policies and cybersecurity standards.
  • Streamlined help desk processes for improved efficiency and quicker response times.
  • Mentored junior team members and served as a resource for technical knowledge sharing within the Help Desk team.

Help Desk Automations

US Army
02.2017 - 02.2018
  • Managed and maintained Centrix-K network infrastructure, including configuration, monitoring, and performance optimization.
  • Provided Tier 1 and Tier 2 support for hardware, software, and network-related issues, ensuring end-user satisfaction.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.

Skills

  • Security
  • Microsoft Office 365
  • Information System Security Officer (ISSO)
  • Information Assurance Manager
  • Active Directory
  • Mobile Device Management (MDM)
  • Project Management
  • System Administrator
  • Telecommunication Officer
  • Windows 11
  • Azure
  • Cyber Security
  • Hardware and Software Installation
  • System upgrades

Certification

COMPTIA SECURITY+ CE

Timeline

System Administrator

US Army
06.2022 - Current

System Administrator

US Army
03.2021 - 05.2022

Help Desk Administrator

US Army
02.2018 - 02.2021

Help Desk Automations

US Army
02.2017 - 02.2018

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