Shoua Tina Her
Saint Paul,MN
Summary
Results-driven professional with 12 years of experience in client relations, office administration, logistics, and customer service, including two years in the Substance Use Disorder (SUD) field. Proven track record of delivering high-quality performance and maintaining strong client relationships. Adaptable to new challenges and committed to achieving organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chemical Dependency Technician
Progress Valley Inc
Richfield, MN
04.2024 - Current
- Supervised client activities, ensuring adherence to program rules and regulations.
- Conducted client intakes, documented medications, and performed necessary searches.
- Maintained accurate records of shift activities and communicated behavioral concerns to staff.
- Ensured facility cleanliness while enforcing safety measures and protocols.
- Responded to client emergencies and administered breath analysis tests during crisis interventions.
- Assisted with medication tracking and communicated health concerns to medical personnel.
- Managed clerical duties including data entry, filing, and answering phone calls.
Behavioral Support Assistant
ATTIC Correctional Services, Inc.
Green Bay, WI
03.2023 - 03.2024
- Supervised client activities, meal preparation, and household tasks to ensure smooth operations.
- Administered medications in accordance with state regulations and best practices.
- Provided support for emotional and social development through structured interactions.
- Ensured compliance with program rules while effectively managing violations.
- Maintained facility security by conducting rounds and performing searches regularly.
- Assisted clients in daily activities, collaborating closely with case managers for optimal care.
Customer Care Senior Representative
Associated Bank
Green Bay, WI
03.2021 - 12.2022
- Addressed customer inquiries through phone, chat, and email, ensuring accurate information delivery.
- Resolved customer issues with professionalism and empathy, enhancing overall experience.
- Trained and mentored new representatives to improve team performance.
- Managed customer accounts, processed transactions, and implemented fraud prevention measures.
Regional Service Leader
Cash Depot
Green Bay, WI
09.2020 - 01.2021
- Coordinated efforts among technicians and carriers for timely repairs and cash replenishment schedules.
- Monitored transaction reports for irregularities and ensured compliance with banking regulations.
- Led a team of 20+ technicians to maintain over 500 ATMs across various locations.
- Dispatched technicians in response to ATM coding and service errors.
- Collaborated with logistics providers, including truckers and air freight couriers.
- Worked closely with procurement and production departments to facilitate smooth operations.
Dispatcher
Copart, Inc
Anchorage, AK
11.2019 - 08.2020
- Achieved 100% on-time completion of vehicle pick-ups and deliveries by efficiently dispatching Alaska sub-haulers.
- Ensured compliance with state regulations through effective management of vehicle title transfers.
- Educated sub-haulers on company policies to enhance service quality.
- Selected cost-effective vendors to meet budget goals successfully.
- Processed payments for member deliveries in a timely manner.
- Handled all state account receivable and payable tasks, including check printing.
- Directed sub-hauler dispatch for vehicle pick-ups and deliveries according to company schedules.
Operations Lead / Logistics Specialist
Naniq Global Logistics
Anchorage, AK
04.2019 - 08.2019
- Coordinated truck and transport arrangements for inbound and outbound shipments.
- Collaborated with carriers and vendors to ensure timely, cost-effective deliveries.
- Resolved issues regarding damaged goods, delays, and missing inventory.
- Managed logistics operations for CROWLEY in Alaska, overseeing all related duties.
- Inventoried and maintained warehouse equipment for CROWLEY operations.
- Maintained TSA clearance for efficient shipment processing.
- Led a high-performance team of four logistics professionals focused on safety and operational excellence.
- Ensured compliance with federal, state, and municipal regulations related to employee safety and DOT operations.
Office Manager
Checker Dispatch LLC
Anchorage, AK
06.2013 - 05.2018
- Directed day-to-day dispatch operations, achieving optimal performance and productivity.
- Handled driver scheduling and Medicaid billing to improve operational efficiency.
- Addressed escalated customer issues, delivering solutions while maintaining service excellence.
- Monitored compliance with HIPAA and relevant healthcare laws across all operations.
- Formulated policies and procedures to enhance operational efficiency within the practice.
- Performed audits regularly for accurate billing and coding practices.
- Engaged with the public to provide assistance and address inquiries effectively.
- Supervised a fleet of over 60 vehicles and 140+ drivers, ensuring regulatory compliance.
Education
GED -
Nine Star Education
Anchorage, AK01.2016
Skills
- Critical thinking and problem solving
- Time management and productivity
- Leadership & People Management
- Adaptability and resilience
- Inventory management
- Freight and transportation management
- Microsoft Office Suite
- Billing
- Trauma-informed care
- Clinical documentation
- Medication administration
- Crisis intervention
- De-escalation
- CIWA
- Emergency response
Certification
- First Aid & Narcan Certified (Expires 2026)
- Mandated Reporting (DHS)
- De-escalation Training
Accomplishments
2022 Circle of Excellence Award
Nominated for Employee of the Month at Associated Bank—selected from over 4,700 employees—for consistently surpassing performance expectations, meeting all role responsibilities, and providing outstanding customer service
Languages
Hmong
Native/ Bilingual
English
Native/ Bilingual
Timeline
Chemical Dependency Technician
Progress Valley Inc
04.2024 - Current
Behavioral Support Assistant
ATTIC Correctional Services, Inc.
03.2023 - 03.2024
Customer Care Senior Representative
Associated Bank
03.2021 - 12.2022
Regional Service Leader
Cash Depot
09.2020 - 01.2021
Dispatcher
Copart, Inc
11.2019 - 08.2020
Operations Lead / Logistics Specialist
Naniq Global Logistics
04.2019 - 08.2019
Office Manager
Checker Dispatch LLC
06.2013 - 05.2018
GED -
Nine Star Education