SHOUNTEL COTTON
Waco,TX
Summary
Highly-motivated professional who has a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Specialty in goal achieving and staff management. Ready to join a team or company that I can help, learn and grow with.
Overview
7
7
years of professional experience
Work History
Teacher Resident
La Vega ISD
Waco, TX
08.2024 - Current
- Built and strengthened positive relationships with students, parents and teaching staff.
- Provided individualized instruction to meet the needs of all students.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Used videos, lectures and moderated discussions to engage students during class.
- Maintained a safe and orderly learning environment for all students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Assessed student performance through tests, quizzes and other assessments.
- Encouraged critical thinking skills and problem solving strategies among students.
New Student Orientation Leader
McLennan Community College
, TX
05.2022 - Current
- Welcome students and family members, answer questions and direct guests at official new student orientation sessions.
- Cultivate positive and supportive atmosphere for students focused on assisting with wide-ranging issues.
- Engage students by fostering greater sense of community and serving as role model, educator and mentor to undergraduates.
- Help students transition from other campuses, international locations and secondary school environments to college life.
- Mentor students on successful strategies for integrating into college life.
- Advocate on behalf of students to improve integration and satisfaction with college life.
Peer Mentor
McLennan Community College
Waco, Tx
01.2022 - Current
- Coordinate and facilitate virtual and in-person study sessions twice a week
- Support peers, through one-on-one sessions, determining aspirations, setting goals and working through challenges
- Bridge communication gaps between professors and mentees
- Assist students navigate online learning portals including Pearson, Cengage, and Brightspace
- Attend weekly developmental meetings for ongoing training in student leadership
- Participate in student engagement activities on and off campus with the mentees to promote a sense of community and belonging
- Advocate for various student services on campus to serve as the point of contact for students.
Floor Manager
Kades Corporation
Waco, TX
01.2020 - 12.2021
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Made personal recommendations for customers by sharing product knowledge and demonstrating products
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Store Manager
Cefco
Lott, TX
04.2019 - 01.2020
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
Call Center Representative
Empereon
Waco, TX
04.2018 - 12.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services
- Resolved concerns with products or services to help with retention and drive sales.
Education
Associate of Arts - Teaching EC-12 Generalist
McLennan Community College
Waco, TX2023
Associate of Arts - General Academics
McLennan Community College
Waco, TX05-2023
High School Diploma -
Marlin High School
Marlin, TX06.2015
Skills
- Performance Tracking and Evaluations
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Supervision & Leadership
- Managing Operations and Efficiency
- Community Organization
- Microsoft Office Expertise
- Motivational Leadership
- Customer Loyalty
- Complex Problem-Solving
- Verbal and Written Communication
- Teamwork and Collaboration
- Strong Analytical and Problem Solving Skills
- Customer Service
- Problem-solving abilities
- Time Management
- Mathematics
- Data Management
- Inbound and Outbound Calling
- Reporting and documentation
- Alternative learning methods
- Student evaluations
- Lesson planning
- Differentiated instruction
Accomplishments
- McLennan Community College Outstanding Student Achievement Award.
- 2023 All-Texas Academic Recipient.
Timeline
Teacher Resident
La Vega ISD
08.2024 - Current
New Student Orientation Leader
McLennan Community College
05.2022 - Current
Peer Mentor
McLennan Community College
01.2022 - Current
Floor Manager
Kades Corporation
01.2020 - 12.2021
Assistant Store Manager
Cefco
04.2019 - 01.2020
Call Center Representative
Empereon
04.2018 - 12.2018
Associate of Arts - Teaching EC-12 Generalist
McLennan Community College
Associate of Arts - General Academics
McLennan Community College
High School Diploma -
Marlin High School
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