Shovana Bhandari
Elmhurst,United States
Summary
Customer Service Representative with 3 years of experience in enhancing customer satisfaction and streamlining operations. Proficient in relationship management, conflict resolution, and implementing efficient systems, leading to improved service delivery and reduced costs. Passionate about leveraging skills in communication and teamwork to exceed client expectations and drive organizational success.
Overview
8
8
years of professional experience
Work History
Server
HOWOO NYC
New York, NY
05.2025 - Current
- Delivered exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours.
- Trained and mentored new staff on restaurant protocols.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area consistently.
- Assisted in inventory management, tracking supplies for optimal operations.
- Resolved guest complaints promptly, ensuring satisfaction and retention.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender/Server
Thamed NYC
Woodside, New York
10.2024 - 04.2025
- Delivered exceptional customer service by engaging patrons, fostering a welcoming atmosphere that enhanced guest satisfaction
- Streamlined drink preparation processes, reducing wait times and contributing to a noticeable increase in table turnover
- Coordinated with kitchen staff to ensure timely food and beverage service, strengthening teamwork and optimizing guest experiences
- Maintained accurate financial records through daily cash handling, ensuring compliance with company policies and enhancing operational integrity
Front Office Receptionist
Liberty View Brooklyn Hotel
New York
06.2024 - 10.2024
- Greeted and welcomed guests in a friendly and personable manner
- Maintained a clean and organized reception area
- Provided outstanding customer service to guests, resulting in a X% satisfaction rating
- Processed payments accurately and efficiently, resulting in a X% reduction in payment errors
- Collaborated with other departments to ensure client satisfaction
- Operated multi-line phone systems to answer, screen and direct calls
Retail Consultant
Ntc
Kathmandu
05.2021 - 12.2023
- Assisted in the training of new retail staff
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Performed cashier duties in a high-volume retail environment, processing up to X transactions per shift
- Developed a retail display strategy that increased sales by X%
- Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets
- Successfully managed a team of X employees in a fast-paced retail environment, resulting in a X% increase in customer satisfaction
Cafe All Rounder
Himalayan Java
Kathmandu
02.2019 - 04.2021
- Managed the cafe's daily operations, ensuring that all tasks were completed on schedule and within budget
- Followed all safety and security protocols, resulting in a safe work environment for all staff
- Managed inventory and restocked supplies efficiently, increasing profits by X%
- Performed regular maintenance and repairs to ensure a high-quality customer experience
- Spearheaded a successful marketing campaign that increased revenue by X%
Sales Representative
EvoStore
Kathmandu
07.2018 - 11.2019
- Delivered exceptional customer service by engaging patrons, fostering a welcoming atmosphere that enhanced guest satisfaction
- Streamlined drink preparation processes, reducing wait times and contributing to a noticeable increase in table turnover
- Coordinated with kitchen staff to ensure timely food and beverage service, strengthening teamwork and optimizing guest experiences
- Maintained accurate financial records through daily cash handling, ensuring compliance with company policies and enhancing operational integrity
Education
Associate of Science - Nursing
Cuny Laguardia Community College
Longislandcity, NewyorkBachelor - Business Administration
Ace Institute Of Management
Kathmandu08.2025
+2 - undefined
Ace Higher Secondary
Kathmandu, Nepal10.2020
Skills
- Teamwork
- Customer Service
- Relationship Management
- Communication
- Leadership
- Problem Solving
- Presentation Skills
- Time Management
- Customer Retention
- Conflict Resolution
- Data Analysis
- Sales Strategy
- Market Research
Languages
Nepali - Native
Hindi - Native
English - Native
Timeline
Server
HOWOO NYC
05.2025 - Current
Bartender/Server
Thamed NYC
10.2024 - 04.2025
Front Office Receptionist
Liberty View Brooklyn Hotel
06.2024 - 10.2024
Retail Consultant
Ntc
05.2021 - 12.2023
Cafe All Rounder
Himalayan Java
02.2019 - 04.2021
Sales Representative
EvoStore
07.2018 - 11.2019
Bachelor - Business Administration
Ace Institute Of Management
+2 - undefined
Ace Higher Secondary
Associate of Science - Nursing
Cuny Laguardia Community College