Sales Manager
SHPENDI META
The Hanover Insurance Group, Inc.
Lincoln Park,NJ
3
Languages
23
years of professional experience
Results-oriented Commercial Insurance Sales Leader experienced in territory management, contract negotiation, and relationship building. Drove 60% territory growth and surpassed $40M in written premium while securing company’s largest deal. Focused on building trusted agency partnerships and leveraging market analysis to expand revenue and market share.
Work History
Executive Small Commercial Sales Manager
3 Years 9 Months- Collaborated with cross-functional teams to ensure timely delivery of quality projects.
- Used strong verbal communication to connect with customers and identify needs and requirements.
- Resolved issues and maintained clear communication to build lasting client relationships.
- Guided newly hired employees with leadership input and mentoring on company programs.
- Formulate innovative sales strategies to enhance market penetration and revenue growth. Grew territory 100% since I took it over and written premium over 40M...
- Top producing sales manager in the entire country for Hanover and winner of Hanover's prestigious Great Escape Award.
- Spearheaded a complete overhaul of our consolidation strategy and negotiated the largest deal in Hanover history with a record conversion.
- Created and executed targeted sales strategies aligning with customer needs, driving revenue growth.
- Cultivated and managed customer relationships while adhering to sales processes for consistent engagement.
- Prospected new leads through calls, emails, and referrals
- Supported account reviews and resolved client questions promptly
- Sourced new sales opportunities through inbound lead follow-up.
- Cultivated relationships with existing customers to encourage repeat business.
- Negotiated contracts with clients on behalf of the company.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Attended industry events to build relationships with key contacts in the field.
- Implemented processes for cross-selling products or services based on customer needs.
Senior Sales Executive
11 Years 2 Months- Developed and implemented strategic sales plans to increase revenue and market share.
- Developed sales strategies for Travelers commercial lines products
- Managed commercial insurance broker relationships across assigned Travelers territory
- Negotiated terms with brokers and internal stakeholders
- Reviewed account pipelines and prioritized sales opportunities
- Presented property and casualty coverage options to agency partners
- Collaborated with underwriting teams on new business submissions
- Guided agency partners through product updates and appetite changes
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Maintained Salesforce records for prospecting and account activity
- Provided training on product features, benefits and use cases for internal staff members.
Worker's Compensation Claims
1 Year 3 Months- Executed daily tasks accurately and efficiently to support overall operations.
- Collaborated with diverse team members to achieve objectives and resolve issues related to products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer requests and inquiries promptly to enhance overall satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized customer needs during interactions to provide tailored support. of customers promptly and efficiently.
Auto Claims Manager
6 Years 9 Months- Directed adjusters through claim investigation, documentation, and settlement process
- Evaluated loss information to set reserves and recommend payment actions
- Improved claim workflow through coaching, file review, and process updates
- Interpreted policy language to guide claim decisions and reserve actions
- Reviewed litigation strategy with counsel on disputed Travelers claims
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Prepared detailed reports on claim status and activities for management review.
- Developed procedures to streamline the claims process, improving overall efficiency.
Education
Bachelor of Arts - International Business Management
Skills
Commercial insurance
Broker relations
Sales forecasting
Territory management
Account management
Contract negotiation
Pipeline management
Market analysis
Revenue growth
Salesforce CRM
Multimillion-dollar P&L management
Distribution management
Strategic thinking
Relationship building
Verbal communication
Conflict resolution
Languages
English
C2
Proficient
Albanian
C2
Proficient
Spanish
B1
Intermediate
Accomplishments
- Travelers Sales Executive of the Year
- Hanover Great Escape Winner Top Performer
Affiliations
- Board Member Albanian Cultural Center Non Profit Organization
Timeline
Executive Small Commercial Sales Manager
The Hanover Insurance Group, Inc.
01.2023 - CurrentRead More
Senior Sales Executive
The Travelers Companies, Inc
10.2011 - 12.2022Read More
Worker's Compensation Claims
The Travelers Companies, Inc
07.2010 - 10.2011Read More
Auto Claims Manager
The Travelers Companies, Inc
10.2003 - 07.2010Read More
Ramapo College of New Jersey
Bachelor of Arts from International Business Management
Read More