Shpetim cami

• Experienced IT Engineer with a strong background in supporting financial and credit services environments.
• Skilled in Windows Server & Linux administration, network configuration (LAN/WAN, VPN, Firewalls), and advanced cybersecurity implementations.
• Familiar with compliance standards such as PCI DSS and HIPAA for handling sensitive customer data.
• Proven ability to optimize system performance, manage CRM platforms, and maintain secure online client portals.
• Hands-on experience in backup solutions and Disaster Recovery planning to ensure business continuity.
• Strong collaboration skills, working cross-departmentally to improve IT processes and operational efficiency.
• Adept at providing technical support and troubleshooting in high-pressure, data-sensitive environments.

I Enhanced

• Executed troubleshooting and problem-solving for network issues and infrastructure challenges.
• Managed network administration, ensuring optimal performance of all systems.
• Configured and maintained MikroTik routers, switches, and modems to enhance connectivity.
• Installed and configured operating systems across various platforms including Windows, macOS, Linux, Android, and iOS.
• Performed hardware and software maintenance, including upgrades to improve functionality.
• Oversaw Active Directory and user account management to ensure security compliance.
• Implemented basic cloud computing solutions for efficient deployment and management.
• Developed technical documentation and system reports for streamlined operations.

• Installed, configured, and maintained software and hardware for computer and network systems.
• Diagnosed and resolved software and hardware problems efficiently.
• Ensured client and server computer security through antivirus and firewall software upgrades.
• Provided technical support to users facing challenges with computers and network devices.
• Regularly updated and maintained comprehensive technical documentation.
• Conducted testing of new hardware and software before full-scale deployment.