Shpres Sinishtaj
Macomb,MI
Summary
Motivated worker who takes direction well, excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Strives for excellence and can adapt and learn in many different environments.
Overview
10
10
years of professional experience
Work History
Life Enrichment Director
Baldwin House
Clinton Township, MI
01.2023 - 12.2024
- Developed, implemented and evaluated programs to enhance the quality of life for residents.
- Maintained a budget and monitored expenses related to life enrichment activities.
- Planned and organized special events such as holiday celebrations, birthday parties and outings.
- Provided guidance and support to volunteers who assisted with life enrichment activities.
Nursing Assistant
Beaumont Hospital
Troy, MI
11.2018 - 03.2023
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Nursing Assistant
Medilodge
Sterling Heights, MI
06.2016 - 12.2018
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
Receptionist
Utica Physical Therapy
Utica , MI
06.2015 - 09.2016
- Transcribed tapes and notes from meetings into prescribed formats.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled space or equipment for special programs, meetings and conferences.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma - Certified Nursing Assistant
Aress Academy
Southfield02.2016
Basic Life Skills
Beaumont Health
Troy, MI09.2015
High School Diploma -
Utica High School
Utica, MI06.2015
Skills
Calm and level-headed under duress
Documentation procedures expert
Organization and efficiency
business operations understanding
Office equipment operations
Multitasking ability
Timeline
Life Enrichment Director
Baldwin House
01.2023 - 12.2024
Nursing Assistant
Beaumont Hospital
11.2018 - 03.2023
Nursing Assistant
Medilodge
06.2016 - 12.2018
Receptionist
Utica Physical Therapy
06.2015 - 09.2016
High School Diploma - Certified Nursing Assistant
Aress Academy
Basic Life Skills
Beaumont Health
High School Diploma -
Utica High School