Summary
Overview
Work History
Education
Skills
Design Houses & Buildings
Timeline
AdministrativeAssistant
Shquan Ross

Shquan Ross

Retail
Jacksonville,FL

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Nordstrom Rack
09.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered questions about store policies and addressed customer concerns.

Operations Assistant

Garage Clothing Store
01.2025 - 05.2025
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Administrative tasks: Maintaining records.
  • Supporting other departments such as assist finance and research.
  • Work on projects to ensure they run smoothly.
  • Customer service: answer the phones direct customers, and handle customer inquiries.
  • Handle payroll and some accounting.
  • Mange supplies and inventories.

Arcade Attendant

Latrice Online Arcade
03.2021 - 05.2022
  • Maintained customer service, unlocked and locked games, collecting money and giving out changes or tokens.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Developed knowledge of games attractions and current and upcoming events to effectively communicate to guests.
  • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.

Education

High School Diploma -

Atlantic Coast High School
Jacksonville, FL
05.2022

Skills

  • Customer Service
  • Money Handling
  • Regulatory Compliance
  • Order Processing
  • Problem-Solving
  • Teamwork
  • Stocking and Receiving
  • Relationship Building
  • Retail Sales
  • Fast-Learner
  • Organized

Design Houses & Buildings

I create houses and buildings on my digital console game. I do different type of homes; such as apartment, townhouse, cottage, modern, bungalow, mansion, etc. Lastly, I create different type of buildings like cafe, fitness gym, community park, library, museum, bar, etc.

Timeline

Operations Assistant

Garage Clothing Store
01.2025 - 05.2025

Retail Sales Associate

Nordstrom Rack
09.2023 - Current

Arcade Attendant

Latrice Online Arcade
03.2021 - 05.2022

High School Diploma -

Atlantic Coast High School

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Shquan RossRetail