Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sh'Quana Parker

Greensboro,NC

Summary

Dynamic professional with experience as an Airport Shuttle Bus Driver at PTAA, excelling in safe driving practices and exceptional customer service. Proven ability to adapt to changing circumstances while training new drivers and maintaining high standards of vehicle cleanliness. Dependable and trustworthy, committed to enhancing passenger experiences.

Overview

9
9
years of professional experience

Work History

Airport Shuttle Bus Driver

PTAA
05.2022 - Current
  • Assisted passengers with luggage handling, enhancing overall customer service experience.
  • Demonstrated adaptability and flexibility in response to changing circumstances, such as inclement weather or unexpected flight delays, ensuring that passengers were provided with reliable transportation options.
  • Maintained cleanliness and organization of shuttle vehicles to uphold company standards.
  • Trained new drivers on operational procedures and safety protocols, fostering a collaborative work environment.
  • Operated with safety and skill to avoid accidents and delays.

Security Supervisor

Securitas Security Services USA
10.2019 - 05.2022
  • Supervised security operations, ensuring compliance with safety protocols and regulations.
  • Trained and mentored junior security personnel on effective surveillance techniques and emergency response procedures.
  • Conducted regular inspections of premises to identify vulnerabilities and recommend corrective actions.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

Account Manager

East Coast Protective Services
07.2016 - 10.2019
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Supervised staff scheduling, ensuring consistent coverage for all shifts.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.

Education

Certificate - Business Administration And Management

Guilford Technical Community College
Jamestown, NC
06-2016

Associate of Arts - Early Childhood Care And Education

Atlanta Metropolitan State College
Atlanta, GA
05-2006

Business Technology Certification - Business Technology

Job Corps
Atlanta
05-2002

High School Diploma -

South High School
Columbus
05-1999

Skills

  • Safe driving practices
  • Punctuality
  • Defensive driving
  • Passenger assistance
  • Dependable and trustworthy
  • Critical thinking
  • Valid Driver's license
  • Ability to lift 50 pounds
  • Great customer service

Timeline

Airport Shuttle Bus Driver

PTAA
05.2022 - Current

Security Supervisor

Securitas Security Services USA
10.2019 - 05.2022

Account Manager

East Coast Protective Services
07.2016 - 10.2019

Certificate - Business Administration And Management

Guilford Technical Community College

Associate of Arts - Early Childhood Care And Education

Atlanta Metropolitan State College

Business Technology Certification - Business Technology

Job Corps

High School Diploma -

South High School

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