Shravani Narayanam
Plymouth,MN
Summary
Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
12
12
years of professional experience
Work History
Business Administrator
IPCS (International projects consultancy Services)
Saint Louis Park, MN
10.2023 - Current
- Handling Incoming Phone calls and route them to the appropriate Department or Individual
- Gathering or collecting Job requirements or postings from various agency online portals Download them into MS word Format into Respective State folders
- Review the Requirement thoroughly.
- broadcast them to all the company partners in a timely manner Via Microsoft Outlook
- Follow up with the partners so as to find the candidate as per the requirement before the Job posting closes.
- Updating the cut off/Due Date of every IT Requirement in Microsoft Calendar.
- Work on Proposal Submissions by Extracting Submission Requirements from the Proposal Documents and save it in a MS word Document into its respective Folder.
- Attend weekly or Bi-weekly Meetings in Microsoft Teams conducted by state agencies
- Closely Monitoring the changes made by agencies or Recruiters regarding Candidate Resume Submission Format and update them from time to time in the Company Software.
- Sending or Respond Emails regarding questions related to IT Projects with state Agencies.
- Downloading and Formatting Candidate Resume, Cover Letter etc
- Talk to the candidate regarding any missing or additional information if needed and Submit their Resume to the .Agency Manager Before reaching the DeadLine.
- Scheduling Interviews or Sending Interview Invite for the selected candidate using Scheduling software or the Agency Online Portals.
- Overseeing and using the office equipment such as Printer or Scanner as per Office needs.
Customer Co-ordinator
Insight Global
Remote, USA
08.2021 - 11.2021
- Handled inbound calls to support and resolve customer's existing account related issues using bank software apps such as Solution Builder and knowledge base articles
- Maintained customer bank accounts securely using online databases such as Microsoft excel and Google docs
- Provided response to client queries in a timely manner through Emails using Microsoft outlook or Gmail and other end user applications
- Created and maintain service ticket for each customer query using cloud CRM applications
- Explained customers how the bank merger will impact their accounts
- Helped customers use the bank website and access applications.
Technical support Assistant
Zoom Technologies
01.2012 - 03.2013
- Answered phone calls courteously
- Greeted and directed guests to the correct department
- Handled client complaints via phone and emails
- Assisted with important office paperwork
- Maintained schedules
- Placed orders and Refill office supplies
- Received Office Mail
- Maintained the log of the client information in the database using Microsoft excel and a physical registry
- Talked to the staff or clients through a series of actions, either online system or over the telephone to help set up systems or resolve issues
- Troubleshooted the system and network problems, diagnosing and resolving IT peripheral issues
- Maintained Client tickets and wrote a detailed report of the incident
- Provided support, including procedural documentation and relevant reports
- Created knowledge base articles.
Education
B. Tech ( Bachelor of Technology, Computer Science Engineering ) -
Aurora's Scientific and Technological Institute
Hyderabad, India01.2011
Skills
- Microsoft Office Suite Such as MS Word and Outlook
- Business Needs Identification
- Communication
- Managing multiple projects
- Data Entry
- Customer service
- Eye for detail
- Database creation
- Conflict Resolution
- Business Administration
- Report Writing
- Records and Database Management
- Scheduling and calendar management
Training And Skills
Proficient in IT troubleshooting and Communication tools, Microsoft Office Suite, Professional Microsoft Certification from Orbit Institution, India., Networking and Hardware Course, ZoomTechnologies (India)
Employment Break
2013- 2020, Relocated after marriage, raising the kid during this time. Staying at home with the kid was entirely my decision.
Participated in Volunteering Opportunities for school and Community Based Events.
Timeline
Business Administrator
IPCS (International projects consultancy Services)
10.2023 - Current
Customer Co-ordinator
Insight Global
08.2021 - 11.2021
Technical support Assistant
Zoom Technologies
01.2012 - 03.2013
B. Tech ( Bachelor of Technology, Computer Science Engineering ) -
Aurora's Scientific and Technological Institute