Shrea Caldwell
Fort Worth,TX
Summary
Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.
Overview
12
12
years of professional experience
Work History
Full Time Student
Southern New Hampshire University
Manchester, NH
05.2022 - 08.2024
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Human Resources Assistant
Naval Air Station Joint Reserve Base
Fort Worth
05.2022 - 10.2022
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Developed and maintained training materials and benefits packets for new hires
- Submitted monthly, quarterly and weekly reports to management for mandatory reporting
- Handled sensitive and confidential employee information with complete discretion.
Human Resources Assistant
Sheppard Air Force Base
US
03.2021 - 04.2022
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Developed and maintained training materials and benefits packets for new hires
- Submitted monthly, quarterly and weekly reports to management for mandatory reporting
- Handled sensitive and confidential employee information with complete discretion.
Customer Service Representative
Sheppard Air Force Base
Fort Worth
08.2018 - 03.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Audited customer account information to identify issues and develop solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Explained benefits, features and recommendations to maximize client retention
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Tinker Air Force Base
Midwest City, Oklahoma City
06.2016 - 07.2018
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction.
Nursing Assistant
Mercy Hospital
Oklahoma City, Oklahoma
01.2013 - 05.2016
- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene
- Answered patient call lights and performed timely services to enhance physical well-being of patients
- Monitored vitals signs, glucose levels, and other indicators of health status regularly
- Provided assistance with daily living activities like eating or bathing when necessary
- Took and recorded temperatures, blood pressure and other vital signs
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare staff
- Responded quickly to emergency situations while maintaining professionalism at all times.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Manchester, NH08.2024
High School Diploma -
El Reno High School
01.2005
Skills
- Personnel records maintenance
- Administrative skills
- Multitasking
- Training & Development
- Organizational skills
- Business Administration
- Computer Literacy
- Communication
- People skills
- Effective Planning
- Fast Learner
- Positive Attitude
- Time Management
- Attention to Detail
- Team Collaboration
References
- Denzel Jones, Human Resources Specialist, U.S. Army, (808) 223-2374, Djcucc02@gmail.com, Friend
- Kathy Caldwell, Childcare Educator, Kingdom Influencers Child Center, (405) 274-9197, Caldwellnicole32@sbcglobal.net, Relative
- Latasha Foster, Account Manager, Hinckley CPA, (281) 415-3899, Latashiafoster@hotmail.com, Friend
Timeline
Full Time Student
Southern New Hampshire University
05.2022 - 08.2024
Human Resources Assistant
Naval Air Station Joint Reserve Base
05.2022 - 10.2022
Human Resources Assistant
Sheppard Air Force Base
03.2021 - 04.2022
Customer Service Representative
Sheppard Air Force Base
08.2018 - 03.2021
Customer Service Representative
Tinker Air Force Base
06.2016 - 07.2018
Nursing Assistant
Mercy Hospital
01.2013 - 05.2016
Bachelor of Science - Health Information Management
Southern New Hampshire University
High School Diploma -
El Reno High School