Shreece Sanford
Chandler,AZ
Summary
Dynamic B2B Account Executive at Robert Half with a proven track record in exceeding sales quotas through strategic prospecting and persuasive communication. Skilled in CRM proficiency and analytical thinking, I consistently enhance customer satisfaction and drive revenue growth by delivering tailored solutions and building strong client relationships.
Overview
17
17
years of professional experience
Work History
B2B Account Executive
Robert Half
06.2025 - Current
- Prepared and delivered compelling presentations tailored to prospective clients.
- Collaborated with cross-functional teams to ensure alignment on client strategies.
- Negotiated contract terms and pricing to maximize profitability for both parties.
- Analyzed sales data to refine strategies and enhance customer satisfaction levels.
- Implemented CRM tools to streamline account management processes and improve efficiency.
- Exceeded quota consistently by leveraging advanced prospecting techniques such as social selling and targeted email outreach.
Outside Sales Representative
ACS Security Systems
01.2016 - 04.2016
- Developed and maintained strong client relationships through regular follow-ups and personalized communication.
- Identified customer needs and provided tailored security solutions to enhance safety and satisfaction.
- Conducted product demonstrations and presentations to educate clients on system features and benefits.
- Collaborated with cross-functional teams to improve sales strategies and streamline processes.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Inside Sales Representative
TTEC
11.2024 - 05.2025
- Engaged potential customers through effective communication and product knowledge to drive sales.
- Collaborated with team members to develop targeted outreach strategies for customer acquisition.
- Managed customer interactions using CRM systems to track leads and follow-ups efficiently.
- Adapted quickly to new technologies and tools, enhancing overall productivity in sales processes.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Customer Service Representative
DISH
08.2024 - 10.2024
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Assisted in troubleshooting technical issues, providing efficient solutions to improve service delivery.
- Processed customer orders and account modifications accurately, ensuring compliance with company policies.
- Collaborated with team members to streamline workflows, resulting in improved response times for customer requests.
- Documented customer interactions in CRM system, maintaining accurate records for future reference and analysis.
- Participated in team meetings to discuss performance metrics and share best practices for continuous improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Peckham
02.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Direct Support Professional
Arizona Autism
09.2022 - 01.2024
- Assisted individuals with autism in daily living activities, promoting independence and self-sufficiency.
- Implemented behavior management strategies to enhance client engagement and reduce challenging behaviors.
- Collaborated with multidisciplinary teams to develop personalized care plans tailored to individual needs.
- Trained new staff on protocols, ensuring consistent service delivery and adherence to best practices.
- Utilized communication tools to facilitate interactions between clients, families, and support staff.
- Conducted recreational activities that fostered social skills development and community integration for clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Special Education Paraprofessional
Marana School District
02.2023 - 08.2023
- Supported students with individualized education plans to foster learning and development.
- Assisted teachers in implementing instructional strategies tailored for diverse learning needs.
- Facilitated communication between students, teachers, and parents to enhance educational experiences.
- Monitored student progress and behavior, providing feedback to educators for effective interventions.
- Organized classroom materials and resources to create an engaging learning environment.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Patient Relationship Manager
William Rahal MD
09.2017 - 10.2022
- Developed relationships with international patients to ensure smooth care coordination and support.
- Facilitated communication between patients and medical staff to enhance understanding of treatment plans.
- Assisted in managing patient inquiries, providing timely and accurate information regarding services offered.
- Streamlined appointment scheduling processes to improve patient experience and reduce wait times.
- Mentored junior staff on best practices in client relationship management and service delivery.
- Implemented strategies to optimize customer retention rates through proactive outreach initiatives.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
Inside Sales Representative
VXI Global
04.2016 - 02.2017
- Provided accurate product information, resolving inquiries and improving customer satisfaction rates.
- Refined sales techniques based on market trends, contributing to increased competitiveness of offerings.
- Assisted in training new representatives on company policies and effective sales practices.
- Developed relationships with clients, fostering loyalty and repeat business through personalized service.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
Concessions Worker
Levy Restaurants
02.2009 - 04.2016
- Provided excellent customer service in fast-paced environments to enhance guest satisfaction.
- Operated point-of-sale systems for accurate order processing and cash handling.
- Maintained cleanliness and organization of concession stands to comply with health standards.
- Assisted in inventory management by restocking supplies and monitoring product availability.
Education
No Degree - Business Administration And Management
Grand Canyon University
Phoenix, AZSkills
- Sales presentations
- Objection handling
- Strategic prospecting
- Pipeline management
- CRM proficiency
- Closing deals
- Verbal and written communication
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Customer satisfaction
- Analytical thinking
- Goal setting
- Continuous improvement
- Persuasive communication
- Sales pitch development
- Lead generation
- Analytical skills
- Competitive analysis
- Account servicing
- Cold calling
- Problem-solving aptitude
- Client acquisition
- Adaptability
Timeline
B2B Account Executive
Robert Half
06.2025 - Current
Inside Sales Representative
TTEC
11.2024 - 05.2025
Customer Service Representative
DISH
08.2024 - 10.2024
Customer Service Representative
Peckham
02.2024 - 06.2024
Special Education Paraprofessional
Marana School District
02.2023 - 08.2023
Direct Support Professional
Arizona Autism
09.2022 - 01.2024
Patient Relationship Manager
William Rahal MD
09.2017 - 10.2022
Inside Sales Representative
VXI Global
04.2016 - 02.2017
Outside Sales Representative
ACS Security Systems
01.2016 - 04.2016
Concessions Worker
Levy Restaurants
02.2009 - 04.2016
No Degree - Business Administration And Management
Grand Canyon University