Football
SHREE RAM KOIRI KUSHWAHA
Power Tools Supervisor And Document Controller.
DOHA
Summary
Dynamic Service Supervisor with a proven track record at GULF INCON WLL(Teyseer Group) Qatar, excelling in complaint handling and employee engagement. Enhanced customer satisfaction through effective service delivery and strategic workforce planning, achieving significant improvements in team performance and operational efficiency. Skilled in task delegation and fostering strong client relationships.
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
18
18
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Service Supervisor and Document Controller
GULF INCON WLL( Teyseer Group)
02.2021 - Current
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team members.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Coordinated logistics for customer orders.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Service Technician (METABO, TRELAWNY GOLZ)
GULF INCON WLL (Teyseer Group )
09.2011 - 02.2021
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
Sales Merchandiser(VIP Carlton Luggage)
GULF INCON WLL (Teyseer Group )
04.2008 - 09.2011
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Collaborated with marketing teams on promotional campaigns, driving higher customer engagement and loyalty.
- Consistently met or exceeded assigned monthly sales targets through diligent planning efforts coupled with exceptional interpersonal skills when interfacing with clients.
Education
No Degree -
Shree Adarsha Secondary School NEPAL
Nawal Parasi Nepal 04.2001 -
Skills
Complaint handling
Management experience
Sales support
Task delegation
Workforce planning
Service delivery
Service order flow
Excel
MS-word
Oacle
Certification
Teamwork at san gun training and consulting
Interests
Cricket
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Service Supervisor and Document Controller
GULF INCON WLL( Teyseer Group)
02.2021 - Current
METABO power tools Operating, Maintenance and service training at Gulf Incon Stores and Service Center ( Teyseer Group )
11-2020
Special training course for METABO POWER TOOLS service Gulf Incon Stores and Service Center (Teyseer Group )
10-2017
Exemplary effort and teamwork in achieving a record sale of QR 7.055 Million of luggage VIP AND CARLTON during 2011 at Gulf Incon WLL (Teyseer Group )
12-2011
Service Technician (METABO, TRELAWNY GOLZ)
GULF INCON WLL (Teyseer Group )
09.2011 - 02.2021
Exemplary effort and team work in achieving a record sale of QR 1 Million of Luggage Gulf Incon WLL (Teyseer Group )
06-2011
Teamwork at san gun training and consulting
12-2009
Sales Merchandiser(VIP Carlton Luggage)
GULF INCON WLL (Teyseer Group )
04.2008 - 09.2011
No Degree -
Shree Adarsha Secondary School NEPAL
04.2001 -