Ashley Pastrana

Performed detailed reviews of contractual agreements for adherence to regulatory and organizational standards.

Verification of all financial terms and title requirements to ensure adherence to company underwriting guidelines

Documentation redaction of all personal identified / banking information

Document analysis to ensure contract completeness and accuracy

Audit data input into Chorus and other systems

Provide support to partnering teams to cross train other employees

Adhoc project management

Liaise as backup support for management and team

Escalate unresolved conflicts and identified risks to management

• Actively participated in continuing education opportunities to stay current on advancements within the veterinary field.
• Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
• Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
• Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
• Managed inventory of medications and supplies to ensure adequate stock levels while minimizing waste or expiration of products.
• 
  
• Supervisor and monitoring of office staff
• Provided training and communications to office staff
• Performed payroll duties and budgeting exercises
• Increased accounts receivables, reimbursements, and reduced turnaround workflow times for company
• Performed research and risk analysis of insurance standards
• Managed documentation, scheduling duties, and cadence of more than 70 patient office visits weekly, and over 100 patient and third-party inquiries daily
• Engaged and managed major transformation of paper medical charts to logistical medical records online including assisting with technical support
• Designed and published patient education materials used for outpatient clinic for improved understanding of surgical procedures, risks, and benefits
• Deliver high quality customer service to clients

• 
  
• I am a highly experienced Regional Manager with 10+ years of success in leading teams, driving growth, and increasing profitability. I have a proven track record of achieving organizational goals, reducing costs, and increasing customer satisfaction. My expertise in operations, strategic planning, and team management has enabled me to deliver exceptional results and develop high-performing teams.
• Engaged as point of contact for maintenance, mailing, shipping, supplies, equipment, bills, and office errands
• Organized and scheduled meetings and appointments
• Partnered with HR to maintain office policies are being adhered to as required
• Developed and managed office operations and procedures
• Coordinate with IT partners for all office needs
• Manage billing and relationships with third party providers and partners to ensure all requests are invoiced
• Managed contracts and pricing negotiations with third party providers and partners
• Established Executive leadership schedules and calendars
• Performed all office management, operations, procedures, and correspondences
• Established historical reference for office by outlining procedures for data protection, data retention, record disposal, retrieval, and staffing transfers
• Ensure office efficiency maintained by planning and execution of equipment, procurement, layouts, and office systems

Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
• Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
• Boosted brand growth by devising strategic network and marketing tactics.
• Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
• Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
• Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
• Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.