Open To Work
Dawn Sanford
Tallahassee,FL
Work Preference
Summary
Results-driven Document Service Specialist with a focus on optimizing customer service and operational efficiency. Experienced in training teams and enhancing service delivery to boost customer satisfaction. Skilled in managing high call volumes and fostering positive customer relationships while effectively utilizing CRM systems.
Overview
1
1
Language
31
31
years of professional experience
Work History
Document Service Specialist
Automated Health Systems Inc.
Tallahassee, Florida
2018.04 - Current
- Facilitated communication between healthcare providers and patients, improving service delivery and patient satisfaction.
- Delivered customer service by addressing inquiries about services, products, and prices, fostering positive customer relationships.
- Assisted in resolving customer complaints through effective problem-solving techniques.
- Trained new team members on service protocols, ensuring adherence to performance standards and enhancing team readiness.
- Monitored inventory levels for parts used in service operations to maintain adequate stock.
- Organized daily work schedules to maximize efficiency while complying with company policies.
- Instructed staff on appropriate use of tools, equipment, and supplies related to service operations.
- Collaborated with internal departments to promote prompt resolution of issues.
Quality Control Specialist
Marble Medical
Tallahassee, Florida
2013.01 - 2018.04
- Conducted thorough inspections of medical devices for compliance with industry standards.
- Developed quality control documentation ensuring adherence to regulatory compliance.
- Trained new staff on quality assurance processes and best practices.
- Collaborated with production teams to identify and resolve quality issues, enhancing overall product standards.
- Utilized inspection tools to regularly assess product integrity and functionality.
- Performed detailed inspections of incoming materials to ensure standards compliance.
- Maintained a safe work environment by adhering to safety regulations.
- Implemented process control systems that established consistent product quality.
Ink Jet Oporator
Modern Mailers
Tallahassee, Florida
2004.01 - 2013.01
- Operated high-speed inkjet printing machines for various print jobs.
- Monitored ink levels and refilled cartridges to maintain uninterrupted production runs.
- Conducted routine maintenance and cleaning of printing equipment to optimize functionality and minimize downtime.
- Ensured compliance with safety protocols while operating machinery in a fast-paced environment.
- Trained new staff on equipment operation and best practices for printing processes.
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Prioritized workload to maximize output and consistently meet customer deadlines.
Machine Operator Supervisor
Mail Masters
Tallahassee, Florida
1999.01 - 2004.01
- Supervised daily operations of printing and mailing equipment, ensuring optimal efficiency and workflow.
- Trained new operators on machinery usage and safety protocols.
- Coordinated workflow to consistently meet production schedules.
- Executed quality control checks on finished mail products, maintaining high standards and minimizing errors.
- Ensured compliance with safety regulations and company policies.
- Conducted routine maintenance on machines, optimizing performance and reliability.
- Collaborated with management to streamline operational processes, improving overall efficiency.
- Resolved equipment issues swiftly, minimizing downtime.
Manager
ABC Liquor
Tallahassee, Florida
1998.01 - 1999.02
- Oversaw daily operations for large liquor retail store, ensuring efficiency and compliance.
- Coordinated staff schedules and team assignments to maximize productivity.
- Oversaw staff performance, addressing issues promptly to maintain service standards.
- Trained employees on customer service and product knowledge standards to improve service quality.
- Resolved customer complaints to elevate shopping experience and satisfaction levels.
- Developed inventory management procedures to enhance stock accuracy and accessibility.
- Partnered with suppliers to enhance product selection and pricing strategies.
- Conducted regular audits to maintain store organization and cleanliness standards.
Manager
Long John Silver's
Tallahassee, Florida
1997.02 - 1998.02
- Managed staff schedules and coordinated team assignments effectively.
- Monitored staff performance and addressed issues.
- Trained employees on customer service and product knowledge standards.
- Resolved customer complaints to enhance overall shopping experience.
- Conducted regular audits to maintain store organization and cleanliness.
- Developed and implemented inventory management procedures.
Manager's Assistant
Magic Market
Tallahassee, Florida
1996.02 - 1997.02
- Coordinated management and team schedules to optimize workflow and reduce scheduling conflicts.
- Assisted with report and presentation preparation for management meetings to support informed decision-making.
- Managed inventory levels to ensure stock accuracy and availability.
- Supported recruitment by screening candidates and scheduling interviews.
- Implemented office procedures to improve operational efficiency and reduce redundancy.
- Trained new staff on company policies and operational procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
High School Diploma -
John Jay High
San Antonio, TX1989-01
Skills
- Customer relationship management
- Customer service
- Quality assurance
- Operational efficiency
- Process adherence
- Operations management
- Supply chain management
- Data analysis
- Quality improvement
- Workforce management
- Workforce planning
- Employee training
- Team leadership
- Team building
- Effective communication
- Communication skills
- Problem solving
- Policy implementation
Languages
English
Professional
Timeline
Document Service Specialist
Automated Health Systems Inc.
2018.04 - Current
Quality Control Specialist
Marble Medical
2013.01 - 2018.04
Ink Jet Oporator
Modern Mailers
2004.01 - 2013.01
Machine Operator Supervisor
Mail Masters
1999.01 - 2004.01
Manager
ABC Liquor
1998.01 - 1999.02
Manager
Long John Silver's
1997.02 - 1998.02
Manager's Assistant
Magic Market
1996.02 - 1997.02
High School Diploma -
John Jay High