Madelyn Ramos
Cleveland
Summary
Demonstrates high performance under tight deadlines, consistently delivering quality results. Strong work ethic combined with a rapid learning ability enables quick adaptation to new challenges. Passionate about acquiring new skills and knowledge to enhance professional growth.
Overview
7
7
years of professional experience
Work History
Document Specialist/Quality Assurance Associate
Ricoh USA
Cleveland
05.2024 - 01.2026
- Provided training and support for staff on document control procedures.
- Ensured compliance with industry standards in document handling practices.
- Performed quality control checks on scanned images prior to release into document management system.
- Completed documents and work requests according to company standards.
- Collaborated with team members to identify and resolve quality issues.
Customer Service Representative
Walgreens
Cleveland
08.2023 - 05.2024
- Educated customers on product features and benefits effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with inquiries and resolved issues efficiently.
Associate
Applied Medical Technology
Brecksville
03.2023 - 05.2023
- Developed standard operating procedures for efficient task execution in daily operations.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Babysitter
Housekeeping
Cleveland
10.2018 - 10.2022
- Maintained a safe and clean environment for children.
- Communicated effectively with parents about children's daily activities.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Education
High School Diploma -
International Newcomers Academy
Cleveland, OH05-2020
Skills
- Document control
- Quality assurance
- Data entry
- Document management
- Training development
- Customer relationship management
- Spanish fluency
- Problem solving
- Attention to detail
- Customer support
Languages
Spanish
Professional
Accomplishments
employee of the month
References
References available upon request.
Timeline
Document Specialist/Quality Assurance Associate
Ricoh USA
05.2024 - 01.2026
Customer Service Representative
Walgreens
08.2023 - 05.2024
Associate
Applied Medical Technology
03.2023 - 05.2023
Babysitter
Housekeeping
10.2018 - 10.2022
High School Diploma -
International Newcomers Academy