Summary
Overview
Work History
Education
Skills
Timeline
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SHREEYA SHARMA

Corona,CA

Summary

IT professional with 2.5 years of experience supporting cloud-based systems, containerized applications, and infrastructure automation. Experienced in working with Kubernetes for managing deployments, monitoring workloads, and resolving system-level issues. Skilled in writing automation scripts using Python and Bash to streamline operations and reduce manual tasks. Proven ability to collaborate with engineering and DevOps teams to enhance system visibility, contribute to incident response, and maintain accurate technical documentation. Familiar with AWS, OCI, and GCP environments, with a strong interest in building scalable and reliable systems. Focused Project Analyst promoting proven expertise working for ambitious organizations. Smart and educated with a desire to take on challenges at a new company.

Overview

7
7
years of professional experience

Work History

Project Analyst/Coordinator - Logistics & Data Management

Verizon
Irvine, CA
10.2021 - 04.2024
  • Assisted in deploying and maintaining microservices across Kubernetes clusters; monitored pod health, performed basic troubleshooting, and supported configuration rollouts.
  • Worked closely with DevOps and infrastructure teams to schedule and coordinate application deployments using Helm charts and CI/CD pipelines.
  • Participated in load test planning and execution to validate scalability and resource usage of containerized services.
  • Built internal dashboards in Excel and Google Sheets to track node utilization, pod memory/CPU allocation, and service uptime statistics.
  • Created and updated internal SOPs for deployment verification steps, basic kubectl commands, and rollout monitoring practices.
  • Wrote basic Python and Bash scripts to automate routine log collection, cluster usage metrics, and alerting support.
  • Supported incident response tasks by gathering logs from Kubernetes clusters and summarizing impact reports for engineering teams.
  • Managed asset inventories in SAP and aligned hardware readiness (node pool sizing, availability zones) for environment expansion.
  • Collaborated with DevOps teams to standardize tagging and labeling across environments, improving traceability and compliance.

Project Coordinator - Customer Operations

United Pacific
La Palma, CA
03.2019 - 08.2021
  • Partnered with IT and infrastructure teams to maintain internal asset tracking systems that supported deployment of containerized applications.
  • Helped document change logs and rollout procedures for software deployed on on-prem and cloud-hosted environments.
  • Contributed to an internal project to improve resource allocation tracking by mapping service usage to business priorities in cloud environments.
  • Facilitated the scheduling and follow-up for weekly release readiness meetings, ensuring proper sign-off for system changes and patch deployments.
  • Assisted with QA coordination for pilot releases of operational dashboards monitoring SLAs and uptime metrics.

Project Assistant - Training, Systems & Administration

CTK Healthcare & Career Institute
Irving, TX
04.2018 - 02.2019
  • Developed a beginner-level onboarding guide for system admins covering Linux basics, shell scripting, and core Kubernetes concepts using Minikube for internal training.
  • Supported internal server documentation, maintaining VM configuration logs, IP records, and user access audit trails.
  • Shadowed infrastructure team during lab deployments to gain exposure to networking, container setup, and DNS troubleshooting.
  • Managed internal system documentation and created reusable templates for tracking environment setups and resource assignments.

Operations Analyst - Problem Solving & Support

Amazon Warehouse
Coppell, TX
01.2017 - 02.2018
  • Monitored backend order systems and flagged anomalies in fulfillment logs; escalated real-time incidents to system engineers.
  • Maintained internal knowledge base articles related to warehouse device registration, network availability checks, and app error codes.
  • Worked with IT staff to track system hardware readiness for quarterly peak events.

Education

Bachelor of Science - Information Systems

California State University
Fullerton
12.2024

Skills

  • Resource usage tracking
  • Observability metrics
  • Kubernetes orchestration
  • Cloud platforms (AWS, OCI, GCP)
  • CI/CD methodologies
  • Python programming
  • Bash scripting
  • Jira project management
  • Agile and Scrum practices
  • Confluence documentation
  • SAP systems knowledge
  • SQL database management
  • Excel data analysis
  • Pivot table creation
  • VLOOKUP functions
  • Salesforce CRM expertise
  • SOP development
  • Technical diagramming
  • Audit tracking processes

Timeline

Project Analyst/Coordinator - Logistics & Data Management

Verizon
10.2021 - 04.2024

Project Coordinator - Customer Operations

United Pacific
03.2019 - 08.2021

Project Assistant - Training, Systems & Administration

CTK Healthcare & Career Institute
04.2018 - 02.2019

Operations Analyst - Problem Solving & Support

Amazon Warehouse
01.2017 - 02.2018

Bachelor of Science - Information Systems

California State University

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