Shreya Mishra
Salesforce QA Lead
Hyderabad,Telangana
Summary
7.5+ years of experience working in an agile development environment for applications in the Healthcare Domain using Salesforce. Highly seasoned & Results-oriented Salesforce Testing Lead with deep & broad proficiency in Salesforce, Automation, Functional, Validation & Integration Testing. Multi Tasking Senior Consultant well-known for successfully leading challenging projects from Discovery Stages to Support. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Senior Consultant
Deloitte India (Offices Of The US)
Hyderabad, Telangana
05.2021 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Determined areas for improvement and implemented processes to alleviate problems.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Streamlined processes to cut downtime and optimize employee productivity.
- An effective leader with proven abilities in analyzing project developments documents to resource scheduling, task management & change management.
- Well versed in analyzing CRM business processes that include Campaign Management, Lead Management, Role Hierarchy, Account Management & Case Management.
- Worked on Agile Methodology, participation in Refining/Grooming User Stories, Sprint Planning Session, Sprint Demo & Retrospective meetings.
- Research problems discovered by Stakeholders, QA or product team and collaborate to develop solutions to the problems.
Consultant
Deloitte India (Offices Of The US)
Hyderabad, Telangana
08.2018 - 04.2021
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Analyzed problematic areas to provide recommendations and solutions.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Developing Test scenarios and Collecting Test Data.
- Self-manage to come up with pre sprint technical design and grooming activities.
- Seek out opportunities to utilize Salesforce communities to improve testing processes, productivity, and make recommendations to support an organization scaling at a rapid pace.
- Experience on Agile/Scrum based delivery.
- Design and develop automation scripts when needed.
Business Technology Analyst
Deloitte India (Offices Of The US)
Hyderabad, Telangana
09.2016 - 07.2018
- Presented business leaders with ROI estimations to drive project planning.
- Authored Test Plans, Test cases, Test Scenarios & analyzing Test Results, traceability matrix, defect tracking & resolution.
- Perform service, contract, regression, and exploratory testing.
- Worked closely with the Lead QA Consultant to help define and document policies, process and products.
- Create and manage test metrics both during and at completion of testing projects to ensure a 90%+ accuracy metric of all products deployed to clients.
- Well aware of testing processes in Salesforce (SFDC) platform and across its sandbox environments.
- Interacted professionally with a diverse group of technologists and business team members.
Software Engineer
Saven Technologies Limited
Hyderabad, Telangana
11.2014 - 07.2016
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Collaborated with clients to define solution requirements.
- Updated old code bases to modern development standards, improving functionality.
- Participating in technical planning sessions: Conception, tasks identification and estimation.
- Performed Automation Testing using Robot Framework.
- Performed Manual Testing by running Python Scripts & Shell Commands.
- Performed requirements analysis, system integration, end to end, user acceptance and regression testing.
Education
PG Diploma in System Software Development - System Software Development
CDAC: Centre For Development of Advanced Computing
Hyderabad, Telangana 02.2014 - 08.2014
Bachelor of Technology - Electronics And Communications Engineering
Integral University
Lucknow, Uttar Pradesh, India 07.2009 - 06.2013
Skills
People & Project Management
Agile Methodologies & Leadership
Test Management
Customer Relationship Management (CRM)
Salesforcecom Administration
Validation (GxP) Testing
Life Sciences Industry
JIRA, HP ALM, Azure DevOps (ADO)
Salesforce Testing
Business & Functional Analysis
Automation Testing
Accomplishments
- Resolved product issue through consumer testing.
- Successfully Delivered 4 Projects with Zero Defect Delivery in production.
- Supervised a team of 10 developers, 3 Testers and 2 Functional Analysts.
- Set up Support CoE (Center of Excellence) for 13 applications.
- Recognized by several clients for seamless Validation Testing.
Awards & Recognition
- Received Applause Award in January 2022 for Leadership on Operate.
- Received Applause Award in May 2021 for Exceptional Effort, Dedication & Commitment.
- Received Applause Award in October 2020 for being an asset to Project and effectively performing RCA and being always available for any ad-hoc tasks/Team.
- Received Project Award in September 2020 for differentiated effort towards Client for SFDC CoE setup.
Timeline
Senior Consultant
Deloitte India (Offices Of The US)
05.2021 - Current
Consultant
Deloitte India (Offices Of The US)
08.2018 - 04.2021
Business Technology Analyst
Deloitte India (Offices Of The US)
09.2016 - 07.2018
Software Engineer
Saven Technologies Limited
11.2014 - 07.2016
PG Diploma in System Software Development - System Software Development
CDAC: Centre For Development of Advanced Computing
02.2014 - 08.2014
Bachelor of Technology - Electronics And Communications Engineering
Integral University
07.2009 - 06.2013