Shreya Namburi
Leesburg,VA
Summary
Hard working individual with experience and passion for the service and bartending industry. Excellent service and time management skills to ensure all guests are taken care of and satisfied throughout their stay. Strives to meet customer needs, drive satisfaction and build rapport with every guest so they leave wanting to come back.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Conejo Cocina Mexicana
Richmond, VA
07.2023 - 08.2024
- Welcomed guests with a warm smile and greeting.
- Took orders in a timely manner and answered any questions guests had.
- Had extensive knowledge of both food and drinks to ensure guest satisfaction.
- Provided excellent customer service to exceed guests' expectations, so they leave wanting to come back.
- Made signature and classic cocktails accurately and efficiently.
- Checked on guests throughout service to ensure satisfaction and build rapport.
- Dealt with any problems promptly and worked with management to find the best solutions.
- Helped with guests and service well to make sure all guests, at the bar or at a table, were satisfied.
- Completed opening and closing bar duties to maintain sanitation behind the bar and to ensure a smooth bar shift.
- Completed bar prep, including juices, fruits, and making syrups, efficiently and accurately.
Bartender
NAMA restaurant
Richmond, VA
08.2023 - 01.2024
- As a bartender at NAMA, I was the only one on the floor, so I had to multitask between bartending, taking orders on the phone, and stocking the bar as needed.
- Welcomed guests with a warm greeting and smile.
- Accurately took orders in person and on the phone in a timely manner.
- Answered any questions guests had to ensure satisfaction.
- Had extensive knowledge on food and drinks.
- Prepared alcoholic and non-alcoholic beverages according to the recipes.
- Opened and closed the bar, and ensured sanitations behind the bar.
- Managed any problems effectively and with a manager, as needed, to get to a solution.
- Left a good impression with all guests, so they leave wanting to come back.
Server/Event Server
The Park RVA
Richmond, VA
09.2022 - 06.2023
- Welcomed guests with a warm greeting and smile.
- Provided excellent customer service to all guests to ensure satisfaction.
- Answered any questions about food, drinks, or the venue.
- Had extensive knowledge of all food and drinks.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties efficiently and effectively to ensure a smooth shift.
- Provided excellent service to all event guests and ensured all guests left wanting to come back.
Server/Shift Leader/Event Ambassador
TopGolf
Richmond, VA
10.2021 - 12.2022
- Welcomed guests with a warm greeting and smile.
- Helped any guests with signing into their accounts.
- Helped guests with any questions they had about food, drinks, or golf.
- Accurately took orders in a timely manner.
- Had extensive knowledge of the food and drinks on the menu.
- Made sure the shift was running smoothly and helped any co-workers in need.
- Gave out closing duties to co-workers on my floor.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Performed opening and closing duties effectively and efficiently to ensure a smooth shift.
- Set up buffets and event area as needed for events.
- Greeted and took excellent care of all event guests to ensure their expectations were exceeded.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
Education
High School Diploma -
Loudoun County High School
Leesburg, VA06-2019
Skills
- Exceptional customer service
- Positive and professional
- Works well under pressure
- High-volume dining
- Knowledge and experience with liquor, beer and wine
- Fast learner
- Strong work ethic
- Effective customer upselling
- Gets on well with guests and coworkers
Languages
Telugu
Native/ Bilingual
References
References available upon request.
Timeline
Bartender
NAMA restaurant
08.2023 - 01.2024
Server/Bartender
Conejo Cocina Mexicana
07.2023 - 08.2024
Server/Event Server
The Park RVA
09.2022 - 06.2023
Server/Shift Leader/Event Ambassador
TopGolf
10.2021 - 12.2022
High School Diploma -
Loudoun County High School
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