Shreya Rana
San Francisco,CA
Summary
Proven leader in hospitality, adept at steering teams towards excellence at Lombard Plaza Motel. Excelled in enhancing guest satisfaction through expert problem-solving and superior customer service. Skilled in technology, including hotel management systems, and proficient in financial management, achieving operational efficiency. Demonstrates exceptional organizational and communication abilities, ensuring seamless coordination across departments.
Overview
2
2
years of professional experience
Work History
Assistant Front Desk Manager
Lombard Plaza Motel
12.2022 - Current
- Experience leading, training, and supervising front desk staff, ensuring efficient team performance.
- Skilled in resolving escalated guest issues and providing solutions that enhance guest satisfaction.
- Experience with hotel management systems (e.g., ASI front desk Wyndham, Check-in) and with Excel, Microsoft, and other administrative software.
- Keeping track of supplies and equipment needed for both the front desk and housekeeping departments, ensuring timely ordering and replenishment to maintain operational efficiency.
- Preparing daily reports, handling audits, and maintaining records of guest interactions, financial transactions, and staff schedules.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Overseeing billing processes, handling cash and credit transactions, and ensuring accurate financial records
Front Desk Receptionist
Super 8 By Wyndham
06.2022 - 11.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Strong verbal and written communication skills for interacting with guests, answering phones, and handling emails.
- Ability to handle multiple tasks simultaneously, such as checking in/out guests, answering phones, and processing payments.
- Experience managing financial transactions, including cash and credit card payments.
- Providing information on local attractions, dining, and transportation, making recommendations to enhance guest experience.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Coordinating with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
Education
High School Diploma -
Agasti Education
Ankleshwar, India05.2019
Bachelor of Science - Biological Science
City College of San Francisco
San Francisco, CA12.2027
Skills
- Hospitality
- Leadership
- Organizational proficiency
- Staff Training and Development
- Communication
- Customer Service
- Problem-Solving
- Financial Management
Timeline
Assistant Front Desk Manager
Lombard Plaza Motel
12.2022 - Current
Front Desk Receptionist
Super 8 By Wyndham
06.2022 - 11.2022
High School Diploma -
Agasti Education
Bachelor of Science - Biological Science
City College of San Francisco
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