Shreyam Nibu Edathil
White Plains,NY
Summary
Adept in customer data confidentiality and renowned for exceptional time management abilities, I significantly enhanced customer satisfaction at Chain Restaurants. My expertise spans managing complex customer service scenarios at Stop and Shop to ensuring operational excellence in airport ramp operations at Million Air, always prioritizing safety and efficiency. Hardworking professional with experience in office operations, administrative support, and customer service.
Looking for a Team member position
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
stop and shop
12.2023 - 07.2024
- Built strong relationships with customers through active listening and effective communication
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
- Utilized problem-solving skills to identify customer needs and provided tailored solutions
- Answered questions and educated customers regarding products and services
- Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks.
AIRPORT RAMP AGENT
Million Air
02.2024 - 06.2024
- Provided support services such as cabin cleaning and lavatory servicing when necessary
- Conducted routine maintenance checks on ground support equipment such as belt loaders and tow tractors
- Performed aircraft servicing duties such as towing, marshalling, and de-icing with focus on safety and accuracy
- Monitored fuel levels of aircrafts during fueling process to ensure sufficient supply for flights.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
RESTAURANT MANAGER
Chain restaurants
01.2021 - 12.2023
- Performed daily inspections of facility to ensure cleanliness standards were met
- Maintained high level of customer service by addressing patron complaints promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services.
Education
HIGH SCHOOL DIPLOMA -
White Plains High School
White Plains, NY06.2024
Skills
- Payment management
- Customer Data Confidentiality
- Account Management
- Data Evaluation
- Time management abilities
Timeline
AIRPORT RAMP AGENT
Million Air
02.2024 - 06.2024
CUSTOMER SERVICE EXECUTIVE
stop and shop
12.2023 - 07.2024
RESTAURANT MANAGER
Chain restaurants
01.2021 - 12.2023
HIGH SCHOOL DIPLOMA -
White Plains High School
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