Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Authorization
Timeline
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Shrila Joshi

Dallas

Summary

Drives success through effective technical program management, transformative solutions, and executive plan implementation. Deep technical knowledge in AI/ML workflows and GPU-based computing. Passionate about innovation, execution excellence, and continuous improvement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Technical Program Manager

Citibank
Dallas
12.2021 - Current
  • Successfully delivered high-impact program portfolios exceeding $1M+ in annual revenue, driving digital transformation through AI/ML, cloud adoption, and real-time data platforms.
  • Led large-scale initiatives such as AML automation and digital KYC platforms in Citi that improved regulatory performance and accelerated customer acquisition.
  • Spearheaded enterprise-wide digital transformation program to digitize the high-volume servicing communications previously sent via customer via paper letter, covering over 10M customer interactions annually.
  • Led complex cross-functional team including product manager, data scientist, developers, and testers. Ensured adherence to Citi guidelines and process.
  • Collaborated with software delivery, operations, and data scientist teams to design and implement secure digital delivery channels (email, in-app, SMS, online banking).
  • Reduced print and postage costs by over 50%, generating $4M+ in annual operational savings.
  • Ensured regulatory compliance and alignment with internal risk frameworks.
  • Led the global implementation of a machine learning–powered AML monitoring platform, significantly enhancing fraud detection accuracy across millions of daily transactions.
  • Reduced false positive alerts by 60%, enabling a scalable compliance operation.
  • Oversaw end-to-end program delivery—architecture, vendor integration, and stakeholder alignment—ensuring adherence to Finance regulatory frameworks.
  • Presented program outcomes to senior leadership and risk committees, driving executive buy-in for expanded AI initiatives across compliance functions.

Senior Project Manager

Marsh
San Francisco
02.2021 - 12.2021
  • Led delivery of 4 enterprise software releases using Agile practices, enhancing operational efficiency by 30.
  • Led cross-functional Agile teams to deliver complex digital products from planning through release, ensuring on-time delivery within budget.
  • Collaborated with project teams and cross functional partners to quantify and assess potential risks across the portfolio, considering factors such as infrastructure and development market dynamics, power markets, critical location factors, and geopolitical risks.
  • Kept software releases on track and increased executive and development team visibility into project goals, progress, and problems by creating a standardized, comprehensive dashboard, product still in use.
  • Collaborated and created relationships with stakeholders and executives to drive strategy, orchestration, and integration efforts across operational pillars, Providing timely and accurate reporting to all stakeholders.
  • Develop metrics and reports using Rally/JIRA/Confluence to help the team understand its health and progress and to set goals.

Senior Scrum Master

Orsted
San Francisco
01.2017 - 01.2021
  • Facilitate sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies.
  • Develop metrics and reports using Rally/Confluence to help the team understand its health and progress and to set goals.
  • Set up scrum ceremonies and regular cross organizational management briefings.
  • Introduced & taught Scrum, proactively identified impediments before they effect team performance, and collaborate with team to execute mitigation plans.

Senior Scrum Master

Tachyon Technologies LLC
Houston
03.2015 - 12.2016
  • Work closely with project owner in backlog management and continuous delivery of features.
  • Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
  • Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
  • Direct and lead development team from project initiation through delivery of final product.

Software Engineering Team Lead

Accenture
Houston
02.2011 - 03.2015
  • Lead the design, development, and deployment of SAP solutions (e.g., SAP S/4HANA, SAP Fiori, ABAP, SAP BTP).
  • Provided technical guidance and code reviews to ensure quality, performance, and security.
  • Oversee system integration, enhancements, and customizations aligned with SAP best practices.
  • Collaborated with architects and functional consultants to translate business requirements into scalable technical solutions.
  • Manage a team of SAP developers, assigning tasks, tracking progress, and removing roadblocks.
  • Foster collaboration and agile delivery through daily stand-ups, sprint planning, and retrospectives.
  • Mentor junior engineers and support career development within the team.
  • Coordinate with cross-functional teams including business analysts, QA, infrastructure, and PMOs.
  • Communicate timelines, risks, and status updates to senior leadership and business stakeholders.
  • Align team efforts with project timelines, deliverables, and enterprise architecture goals.

Technology Analyst

Infosys
Basel
05.2008 - 02.2011
  • Development Lead for team of five, responsible for Requirement gathering, development, code review, quality management, technical designs, and onsite coordination.
  • Responsible for requirement gathering, estimations, project scoping, development, and delivery of multiple modules within project, testing, tracking progress, running UATs and production transitions and post go-live support.
  • During this tenure worked for various clients like Daimler, Novartis on complex implementation projects as developer and lead on hands on role.

IT Programmer

TATA Internationals LTD
India
03.2006 - 05.2008
  • As developer worked on large scale IT projects using SAP ABAP and Oracle Pl/SQL.

Education

Bachelor of Engineering - Computer Science

RGTU
India

Skills

  • Agile (Scrum, SAFe)
  • SDLC
  • Waterfall
  • DevOps
  • JIRA
  • Confluence
  • Rally
  • GitHub
  • Jenkins
  • SAP (S/4HANA, Fiori, ABAP)
  • REST APIs
  • Oracle Pl/SQL
  • Microservices
  • Azure
  • AWS
  • ML-based monitoring systems
  • Data pipelines

Certification

  • Certified Scrum Master (PSM), scrum.org
  • Certified SAFE Advanced Scrum Master (SASM)
  • Certified JIRA Administrator Agile with Atlassian JIRA
  • Agile Development Specialization, University of Virginia Darden School of Business

Work Authorization

Green Card

Timeline

Senior Technical Program Manager

Citibank
12.2021 - Current

Senior Project Manager

Marsh
02.2021 - 12.2021

Senior Scrum Master

Orsted
01.2017 - 01.2021

Senior Scrum Master

Tachyon Technologies LLC
03.2015 - 12.2016

Software Engineering Team Lead

Accenture
02.2011 - 03.2015

Technology Analyst

Infosys
05.2008 - 02.2011

IT Programmer

TATA Internationals LTD
03.2006 - 05.2008

Bachelor of Engineering - Computer Science

RGTU

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Shrila Joshi