Shrinand Senthil Kumar
Tampa
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Sickles High School
08.2024 - 05.2026
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Volunteer Media Coordinator
Sickles French Honors Society
08.2024 - 05.2026
- Developed questionnaires and facilitated focus group discussions.
- Created and distributed surveys for data collection and analysis.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Used various market research tools and techniques to gather, analyze and interpret data.
Customer Service Representative
Sickles High School
08.2024 - 05.2025
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Student Government Secretary
Sickles Student Government Association
08.2024 - 05.2025
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Secretary of Service Learning
Sickles Student Government Association
08.2024 - 05.2025
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Director of Memberships
Sickles BETA Club
08.2024 - 05.2025
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Student Volunteer Coordinator
Sickles Asian Culture Club
08.2024 - 05.2025
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Completed research, compiled data, and assisted in timely reporting.
Tutor Coordinator
Sickles High School
08.2024 - 05.2025
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
Medical Intern
Positivity4Patients
08.2023 - 05.2025
- Implemented individualized care plans to improve patient outcomes.
- Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.
- Aided in communication and authorizations with patient and caregivers.
- Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
Chorus Member
Sickles High School
08.2023 - 05.2024
- Interpreted and modified music to personalize performances.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Used printed text and musical notations to memorize musical selections and routines.
- Provided musical background for live shows such as ballets, operas, musical theatre, and cabarets.
Sophomore Representative
Sickles Black Alliance and Council Club
08.2023 - 05.2024
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
High School Diploma -
Sickles High School
Tampa, FL05-2026
Skills
- Promotional support
- Business development
- Excellent communication skills
- Customer engagement
- Exchange coordination
- Listening skills
- Relationship building
- Strategic planning
- Verbal/written communication
- Complex Problem-solving
- Friendly and outgoing
- Task prioritization
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Customer Service, Sickles High School - August 2024 to May 2025
Languages
English
Full Professional
French
Elementary
Tamil
Native or Bilingual
Hindi
Elementary
Timeline
Teacher's Assistant
Sickles High School
08.2024 - 05.2026
Volunteer Media Coordinator
Sickles French Honors Society
08.2024 - 05.2026
Customer Service Representative
Sickles High School
08.2024 - 05.2025
Student Government Secretary
Sickles Student Government Association
08.2024 - 05.2025
Secretary of Service Learning
Sickles Student Government Association
08.2024 - 05.2025
Director of Memberships
Sickles BETA Club
08.2024 - 05.2025
Student Volunteer Coordinator
Sickles Asian Culture Club
08.2024 - 05.2025
Tutor Coordinator
Sickles High School
08.2024 - 05.2025
Medical Intern
Positivity4Patients
08.2023 - 05.2025
Chorus Member
Sickles High School
08.2023 - 05.2024
Sophomore Representative
Sickles Black Alliance and Council Club
08.2023 - 05.2024
High School Diploma -
Sickles High School
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