Shronda Keitt
Killeen,TX
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Looking to combine my leadership and persuasive sales skills into an industry where i can thrive along in this digitally driven fast paced world.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Marketing Manager, SEO Specialist
Lab Nerdz
Killeen, TX
11.2017 - 11.2018
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Social Media Manager, Server
Henderson’s Family Restaurant
Killeen, TX
09.2017 - Current
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Bar Manager, Lead Trainer
Red Robin
Killeen, TX
03.2020 - 11.2021
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Bar Manager, Training Specialist
TGI Fridays
Killeen, TX
10.2016 - 09.2017
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Crafted special drink and cocktail menu items for seasonal offerings.
Key Manager,Training Coordinator, Bar Manager
Outback Steakhouse
Killeen, TX
08.2013 - 10.2016
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Assistant Manager,Training Coordinator
Five Guys Burger & Fries
Harker Heights, TX
09.2009 - 07.2013
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Science - Business Administration And Finance
Colorado Technical University
Online 11.2019 - 08.2022
Skills
Marketing and advertising
Timeline
Bar Manager, Lead Trainer
Red Robin
03.2020 - 11.2021
Bachelor of Science - Business Administration And Finance
Colorado Technical University
11.2019 - 08.2022
Marketing Manager, SEO Specialist
Lab Nerdz
11.2017 - 11.2018
Social Media Manager, Server
Henderson’s Family Restaurant
09.2017 - Current
Bar Manager, Training Specialist
TGI Fridays
10.2016 - 09.2017
Key Manager,Training Coordinator, Bar Manager
Outback Steakhouse
08.2013 - 10.2016
Assistant Manager,Training Coordinator
Five Guys Burger & Fries
09.2009 - 07.2013
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